Customer Service Representative/Financial Operations

Customer Service Representative/Financial Operations Job Summary CRG is seeking a Financial Operations Specialist for the retail operations of a large client in the Triad. In this position, you will ensure a positive and flawless customer onboarding experience with this company through excellent customer service and will be responsible for providing cross‑functional support across all areas of retail operations. If you are detail‑oriented and have experience with customer service and/or financial services, you might be a fit! Company Summary Our long‑standing financial services client that is associated with one of the largest automobile and equipment manufacturers in the world, has been steadily growing for almost 100 years. With over 100,000 employees in 18 countries, this $47B company has a worldwide reputation for being an excellent company to work for. Having supported various teams with long‑tenured employees, the organization has a history of low turnover, offering an impressive benefits package, great work‑life balance, and promotional opportunities to grow with a multinational leader. Compensation $20.50/hour Schedule Monday to Friday (8am‑5pm) CRG Contractors who work an average of 30+ hours per week are eligible to elect benefits through CRG after 90 days of employment! Benefits Options Medical / Health Insurance (Multiple Plan Options) HSA and FSA Options (CRG will match $500 of your HSA contributions!) Vision and Dental Insurance Virtual Visits for Urgent Care, Psychiatry, and Therapy 401K - CRG matches up to 4%! Life and AD&D Insurance Long-Term & Short-Term Disability Insurance Accident, Hospital, & Critical Illness Insurance Responsibilities Maintain accurate records of retail financing transactions to ensure timely and correct invoicing. Provide exceptional service to internal and external customers, addressing inquiries and resolving issues related to billing, payments, contract payoff, and termination requests with urgency and precision. Perform contract and asset management tasks, including insurance verification, title processing, and document management, to support the completion of transactions. Ensure compliance with security interest and titling requirements, including insurance validation and adherence to standards. Participate as an active member of cross‑functional teams, fostering strong relationships with other departments such as risk, legal, credit, sales, marketing, insurance, and accounting to enhance overall customer experience. Support the development of procedures and training materials to optimize operational efficiency and maintain compliance with internal policies and guidelines. Collaborate on risk analysis for existing accounts requiring modifications or alternative solutions. Demonstrate a continuous improvement mindset by identifying areas for operational enhancement and contributing to the implementation of improvements. Assist in initiatives that enhance operational success, leveraging expertise to support broader business needs when appropriate. Qualifications Customer service professional adept at building strong relationships and collaborating cross‑functionally Proven ability to problem solve by identifying issues and finding effective solutions quickly Strong ability to establish and sustain relationships Proficient in MS Office Suite Interview Process Initial 5-minute phone screening with CRG to review qualifications, availability, and overall fit. Qualified candidates will complete a prerecorded video interview using the client's interview questions. Candidates selected to move forward will participate in a 30-minute interview with the hiring team. #J-18808-Ljbffr CRG