Clinical Support Assistant

Benefits:

• 401(k)
• Paid time off

About the Role:

LCD Agency Services in Hamilton, OH is looking for a dedicated and compassionate Clinical Support Assistant to join our growing team. This is an exciting opportunity to make a meaningful impact in a clinical environment where your organizational skills and patient-focused mindset will shine. If you thrive in a fast-paced healthcare setting and love supporting a team of clinical professionals, we want to hear from you!

Position Summary

The Clinical Support Assistant is responsible for supporting daily clinical site/office services and agency operations through specimen collection, fingerprint collection, interviews, billing support, and administrative and clinical assistance. This position requires a high level of professionalism, reliability, confidentiality, and attention to detail.

The Clinical Support Assistant interacts regularly with individuals receiving services, agency staff, county representatives, and external partners and must comply with all applicable state regulations, agency policies, and safety standards.

Essential Duties and Responsibilities include, but are not limited to the following:

• Clinical site/office Support
• Obtain and properly handle urine specimens in accordance with agency policies, procedures, and infection control standard
• Administer breathalyzer screenings as required
• Obtain fingerprints following established protocols
• Maintain a clean, organized, and compliant clinical site/office environment
• Working in the field with Individuals as a DSP as required or needed
• Administrative and Operational Support
• Respond to and coordinate multiple county service requests in a timely and professional manner
• Conduct interviews for clients and prospective staff as assigned
• Assist field staff with assigned tasks, including:
  • Documentation review and support
  • Scheduling coordination
• Customer relations and professional communication with clients and families
• Assist with billing-related tasks, including documentation review and submission support
• Ensure accurate, timely, and confidential documentation of all client, staff, and agency information
• Compliance and Professional Conduct
• Maintain strict confidentiality in accordance with HIPAA and agency policies
• Follow all applicable federal, state, and local regulations, including agency policies and procedures
• Demonstrate respectful, professional interaction with individuals receiving services, staff, county personnel, and external partners
• Perform additional administrative or clinical duties as assigned by leadership

Qualifications:

• Minimum Qualifications
  • Must be at least 18 years of age
  • High school diploma or GED preferred
  • Home care or direct support experience required
  • Ability to pass a criminal background check
  • Reliable transportation
• Preferred Qualifications
  • Experience leading or managing a small group
  • Prior experience in clinical, lab, or administrative support roles

Knowledge, Skills, and Abilities

• Strong organizational skills and attention to detail
• Ability to follow established procedures and manage multiple tasks
• Ability to work independently with minimal supervision
• Professional demeanor and strong interpersonal skillsAbility to maintain confidentiality and professional boundaries
• Dependable, punctual, and reliable

Physical and Work Requirements

• Ability to stand, sit, and walk throughout the shift
• Ability to follow infection control and safety practices
• Comfortable performing specimen collection, screenings, and administrative duties
• Ability to perform job duties in an office and clinical site/office environment

Work Environment:

This position operates in a clinical and office setting. The role may require interaction with individuals receiving services, staff, county representatives, and external partners.

Disclaimer:

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Management reserves the right to modify duties or assign additional responsibilities as needed.