Operations Associate

Operations AssociateThe starting hourly rate for this position is $21.00 per hour.The Operations Associate is responsible for performing the daily activities required to operate the Rink facility (Ice or Inline), including all aspects of customer service, cash handling, and skate guard during public sessions.ResponsibilitiesThe Operations Associate will be assigned to one or more of the following skill areas:Front Desk/Reception: Communicate rink program information to GuestsOperate the Point of Sale system in a skillful, expedient manner while efficiently and accurately performing daily cash-handling activitiesCoordinate locker room check-in and check-out proceduresGreet and assist Guests throughout the facilityAnswer the telephone in a cheerful, courteous, and timely mannerSkate Counter: Efficiently distribute skates and assist Guests in proper skate size selection.Manage customer flow, including timeliness of service and line flowCollect, inspect, and properly store skates in the correct locationSharpen/maintain rental skates for quality performance/presentationSnack Bar (Not at Great Park Ice): Demonstrate a thorough knowledge of menu items, recipes, and prices for the Snack Bar operationEfficiently and accurately perform daily cash-handling activitiesSkillfully operate food and beverage equipment machines and prepares product in a proficient mannerManage customer flow, including timeliness of service and line flowSkate Guard: Safeguard public sessions to ensure exemplary Guest experience and safety by monitoring activity on rink surfaces and in other controlled areasMonitor rink conditions; remove debris from rink surfaceMust be able to skate for up to 2 hours or willing to learn to skateMaintain an encouraging and attentive demeanor throughout the sessionMonitor the safety of skaters, including proper usage of skates and other equipmentScorekeeper: Efficiently and accurately perform scorekeeping dutiesCommunicate effectively with referees in fast-paced, dynamic environmentParty Host: Set up and decorate the party room prior to guest's arrivalSet up appropriate facility signageMaintain a positive and attentive demeanor throughout the partyProvide outstanding customer service throughout the event, ensuring that food is served on time, assisting with skate size selection and timing of skateAll above areas are responsible for:Providing excellent customer service by enthusiastically servicing Guests while performing a multitude of diverse tasks, being thorough, accurate, and prompt when responding to Guest inquiries, and when necessary directing the individual to the appropriate AssociateDemonstrating the initiative and commitment to communication and teamwork to ensure optimal Guest ServiceAdhering to First Aid and emergency guidelines and proceduresBeing alert to and communicating safety/security problems to Shift Manager in a timely mannerAdhering to manufacturer's specifications when using equipment or materials in order to assure no risk to self, fellow Associates, or guestsMaintaining The Rinks housekeeping standards for all areas of the Rink, including; the lobby, bleachers, restrooms, meeting spaces, locker rooms, and officesAssisting in annual maintenance projectsPeriodically, efficiently performing clerical activitiesMaintaining a professional and organized demeanor when dealing with both internal and external GuestsProviding services as required for special events, tournaments, and competitionsPerforming various tasks as necessitated by Guest Service or facility requirementsAdhering to all Rinks policies and proceduresSkillsMust be 16 years of age or olderIs a highly motivated self-starter who is service-minded, enthusiastic, and energeticDemonstrates an understanding of The Rinks commitment to quality service, products, and entertainmentPossesses strong interpersonal and communication skillsConsistently maintains a pleasant, professional, and approachable styleThrives in a fast-paced, dynamic environment where required to deal with a variety of individuals and personalitiesAble to work a flexible schedule consisting of varying days and hours (including weekends, holidays, and nights)Meet minimum reading, writing, and mathematical requirements where necessaryRink operations experience a plusKnowledge, Skills and ExperienceEducation - Less Than High SchoolExperience Required - 0-1 Year