Warehouse Operations Manager

Summary The Operations Manager reports to the LOGISTEED-America, Inc. Director of Operations. This position requires excellent leadership skills along with the ability to monitor workflow in a fast-paced distribution operation, to oversee coaching and counseling of supervisors, and associates and have the ability to mentor and lead a diverse team to success. Additionally, including but not limited to: Must be able to communicate and interact with Director of Operations, team members and Customers in a productive and professional manner Lead daily operations team resulting in successful results that are reflected in established key performance indicators (KPIs). Maintain inventory accuracy by established target inventory discrepancy ratio Read and comprehend SOP’s, work instructions, email and documents; measure and count accurately; write legibly Follow established procedures and meet or exceed safety, quality and productivity standards Qualities Ethical with sound business judgement Possesses a passion to help team members Strong customer relations Detail-oriented Reliable, follows through on commitments Strong process and planning orientation Goal-oriented, task driven Enjoys being part of a team as well as leading one Balances team’s needs with goals of organization Outstanding written, verbal, presentation and organization communication skills Essential Duties & Functional Responsibilities Required Required Knowledge Skills & Abilities The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Functions Operations Long-term planning to create initiatives that further the company’s overall goals Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities to ensure necessary operational results Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes Auditing all operations to ensure processes are followed according to standard work sheet Ensuring associates have appropriate tools to perform their assigned duties Managing assigned area to meet manpower requirements, equipment maintenance, work flow prioritization and daily scheduling Meeting established standard operating procedures and productivity goals, safety and quality standards Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, customer-service standards; resolve problems; complete audits; identify trends Develop operations systems by determining product handling storage requirements; develop, implement, enforce, evaluate policies and procedures; develop processes for receiving product, equipment utilization, utilization of inventory management systems including WMS, Gemba Management, shipping Communicate customer issues with operations team; devise ways of improving the customer experience including resolving problems and complaints Work closely with GM management team to set, communicate, and/or implement policies, procedures, systems; follow through with implementation via all conduits Serve as primary point of contact when there is customer issues related to equipment, quality, customer service, or accidents/mishaps on-site Manage relationships with key operations vendors Track vendor service levels General knowledge of Foreign Trade Zone (FTZ) operations and compliance requirements, with the ability to support and respond to routine FTZ-related matters. Communications Communicating effectively betweenDirector of Operations and their team. Communicate effectively both verbally and in writing. Contributes to team effort by accomplishing related results as needed. Assist in the communicating of operating policies and/or issues at department meetings Provide professional and responsive customer service to internal and external customers. Provide regular operational reports and participate in customer meetings to review performance, discuss issues, and support continuous improvement initiatives. Employee Engagement Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives Safety Abiding by all Federal, State, and Local safety regulations, OSHA rules, and LOGISTEED-America Inc. safety practices Communicate with safety department to ensure all processes remain compliant with OSHA, health and safety regulations, and other governmental regulations Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations, and ensuring adherence to housekeeping activities Comply with all federal, state, local, OSHA, and company safety requirements. Review work areas and recommend corrective actions and process improvements. Monitor the pre-use inspections and basic operator maintenance of material-handling equipment. Support management in maintaining warehouse and facility security. Manage and oversee the safe loading, unloading, and movement of heavy equipment and materials using large-capacity forklifts in compliance with safety standards. Finance Identifying financial improvements and cost savings, and implementing changes to achieve them Conducting and tracking assigned asset management, budgeting, forecasting of assets and materials, managing company assets, ensuring regulatory compliance for fixed and tangible assets Training Sustain job knowledge by participating in educational opportunities Complete assigned training in a timely manner Collaboration Collaborate with other departments to ensure smooth operations and efficiency Support internal and external stakeholders Work closely with the HR Department concerning recruitment, hiring, corrective action process and annual performance review process Working closely with customers, colleagues and third parties to ensure smooth operation to meet deadlines Achieve the successful deepening of relationships with key accounts, and extend customer relationships into new segments Ensure high levels of customer satisfaction, retention, and account growth. Non -Essential Functions Perform other duties as assigned Competencies Strategic Thinking Problem Solving/Analysis Project Management Organized / ability to prioritize Communication Proficiency Personal Effectiveness/Credibility Multi-tasking with conflicting priorities Supervisory Responsibility Responsible for supervision of warehouse operations supervisors and associates Preferred Qualifications, Required Knowledge Skills & Abilities and Working Conditions Previous Work Experience Minimum of 5 years fast-paced logistics industry or manufacturing environment experience, mining or construction equipment industry experience preferred. 3 years supervisor experience Warehouse/Distribution/Manufacturing/Logistics work experience Education and Certifications High School diploma or general education degree (GED) Equivalent work experience will be considered Experience Requirements and Preferences Bilingual proficiency in English and Spanish is preferred. Bachelor’s degree preferred Strong attention to detail Ability to understand any and all safety requirements and regulations (OSHA) Ability to make decisions in an objective manner Strong written and verbal communication skills Organizational, people, and interviewing skills Conflict resolution skills Staff management; requires flexibility and understanding that all staff may be required to perform duties outside their normal area of expertise to meet the mission and goal of the warehouse (facility management i.e. maintenance, sanitations, etc.) Ability to respond to situations in a prompt and professional manner Proven professional and sound judgment in the management of difficult and / or sensitive matters Provide excellent customer service to internal and external customers Ability to work in multiple systems and ability to input and retrieve data are a must Ability to input and retrieve computer/technical/scanner data are a must Must be able to support other area facilities as business need dictates Must be able to read, write and count Working knowledge of 5S and Lean Concepts Intermediate/Advanced Proficiency in Microsoft Office: Word & Excel Experience with WMS (Warehouse Management Systems) is a plus Energetic and highly motivated to succeed Proven strong business acumen Fluency in English Ability to travel as needed Must pass drug and criminal background check Additional Eligibility Qualifications Ability to read, analyze and interpret pick/selection/put-away orders Ability to respond effectively to time sensitive work orders Work Authorization/Security Clearance (if applicable) Must be legally authorized to work in the United States Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, walk or sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend crouch or crawl; talk or hear; taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move objects up to 25 pounds, and occasionally lift and/or move up to 35 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Eighty-five percent of work time may be spent in various warehouse or other locations where the environment is not climate controlled (hot and cold seasonally). LOGISTEED-America, Inc. is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. PAY TRANSPARENCY NONDISCRIMINATION PROVISION - The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

EOE/M/F/D/V

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