Front Office Agent

Front Office Agent

Looking for a job that offers the best of working both in and outdoors on the Central coast, enjoying the fresh air and fun activities related to running a successful campground, making sure guests have a relaxing time away from home? Then look no further than Ocean Mesa Campgrounds!

Here at Ocean Mesa we have the benefit of a hybrid work place mixing both the jobs of a Park Ranger and Front Desk, some of these responsibilities include routine office/clerical responsibilities for our resort. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns or those you might come across performing outdoor campground responsibilities.

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the Resort Manager and other team members.

Job Duties:

• Greet and welcome guests on the property, sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Check guests in and out for their reservations.
• Assist guests with making future reservations both in person and over the phone.
• Maintain petty cash fund.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Perform hourly camp checks to ensure guests are following park rules and checking for trespassers on property.
• Other duties as assigned.

Requirements:

• High School Diploma or GED
• Administrative experience (preferred)
• Strong customer service skills
• Excellent telephone skills
• Good problem-solving skills
• Maintain a professional appearance
• Intermediate to advanced computer proficiency, ability to use Microsoft Office Suite
• RV resort office or hotel front desk experience, a plus

Rewarding Benefits:

You will be part of an industry-leading organization where you will be challenged, inspired, rewarded, and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun Matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance Program
• Legal Assistance Program
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members
• Team Member Perks & Discount program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more!
• Paid Time off including holidays, vacations, personal, sick time, bereavement and pay for jury duty.

Work Remotely: No

Job Type: Full-time

Salary: $18.00

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

EOE

Hourly Wage: $20.00

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.