Senior Product Specialist

Position Summary Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions. Work you'll do As a Senior Product Specialist on the Supply Chain & Network Operations team, you will be responsible for: Creating and managing the Industry 4.0 ExperienceContinue previous work to develop a baseline experience knowledge base. This includes working with Use Case teams that are developing technical & technological solutions, bringing their Use Case information together at such a level to enable detailed discussions and demonstrations of each Use Case when selected for a particular client experience and/or workshop. Design, plan and optimize the SMRF experience, including tours, workshops, and other activities showcasing the opportunities made possible using advanced digital and physical technologies, and to conceptualize ways in which guests can take advantage of those opportunities within their own organizations.Identify, select, and help deploy tools that promote a positive, memorable experience for in-person, engagement.Create experiences that help set a foundation for strong, lasting client relationships that help us get to the heart of what matters most to our clients / visitors.Establish policies and procedures to maintain safety for tour participants throughout the facility, including emergency procedures / action plans and incident reportingConduct visitor-specific preparatory research, and engage with relevant stakeholders (internal and client) to gather information on the context, expectations, and goals of each visitSupport the Experience design process, which includes a series of calls and offline correspondence with the host team to complete the Experience workbookSupport the creation of the Experience workbook, which documents:Experience agendaExperience objectivesClient background, SMRF journey, and current pain pointsApplicable SMRF use casesCustomized narrative talking points for the Experience delivery team and the host teamRelevant client technology details, with a particular focus on relevant Ecosystem technologiesPost-Experience workshop considerationsUtilize visual documentation methods to enable co-creation and capture workshop discussion in real-timeJoin for the pre-experience on-site prep session with the host team as a dry run for the experienceHelp position Deloitte as an informed, proactive, trusted advisor and implementor of smart maintenance and repair initiatives to push towards their business goals or desired outcomesManaging facility operationsMaintain active training to operate the key pieces of equipment in SMRF, including, but not limited to:CNC: Fadal VMC 15 vertical mill3D Printer: Markforged Metal X SystemManage and service contracts for factory equipment and keep equipment running effectivelyOperate the equipment to support SMRF toursTrain rotational WSU student interns on equipment operations and maintenancePerform other tasks and special projects as required or as assigned by leadership team Relationships & People DevelopmentDevelop working relationships with clients, internal business units and support functions, vendors, and other ancillary service providers to ensure seamless delivery of the SMRF experienceCollaborate with client / visitor stakeholders to organize and facilitate experience activities (e.g. internal brainstorming sessions, internal team training, thought leadership workshops, client roundtables, advisory board panels, etc.)Foster positive and collaborative relationships with the entire Smart Factory and Smart Manufacturing teams. The Smart Factory and SMRF sit at the intersection of a number of different portions of the Deloitte firm, and the role requires someone that can maintain healthy relationships with all stakeholders. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a teamEffective written and verbal communication skillsMeticulous attention to detail and quality of work productAbility to build and sustain professional relationshipsAbility to lead projects or workstreamsAbility to manage and prioritize multiple tasks in a fast-paced and dynamic environmentStrong interpersonal skills and professional demeanorAbility to meet deadlinesAbility to provide clear guidance to others The team Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Supply Chain & Network Operations offering advises, implements, and operates transformational solutions that bring world class supply network capabilities. Qualifications Required: Bachelor's degreeMust be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future2+ years of experience with Smart Manufacturing technologies, including robotics, artificial intelligence, analytics, cloud-based applications, additive manufacturing, digital twins, or real-time location tracking applications2+ years of experience designing and delivering client-facing workshops, tours, executive briefings, or similar experience-based programs2+ years of experience coordinating cross-functional stakeholders, vendors, and internal teams in support of program, event, or facility operations3+ years of experience using Microsoft Office applications, including Word, Excel, and PowerPointAbility to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve. Preferred: Experience with Smart Manufacturing technologies, including robotics, analytics, artificial intelligence, additive manufacturing, augmented reality, or virtual realityExperience designing and delivering client-facing workshops, tours, executive briefings, or similar experience-based programsExperience coordinating cross-functional stakeholders, vendors, and internal teams in support of program, event, or facility operationsExperience with industrial maintenance, repair, and overhaul processesExperience operating or supporting CNC machines and 3D printersExperience facilitating sessions with senior organizational leadersExperience using visual documentation methods to capture workshop output in real timeExperience supporting sales, proposals, or business development activities Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at View email address on click.appcast.io. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Requisition code: 365603 Job ID 365603 Engineering and Product | Software Engineering