911 Police, Fire & EMS Dispatcher - Experienced Telecoms (LTE)

Limited Term Employee (LTE) Dispatcher

Are you a current dispatcher or have recent 911 dispatching experience? We're looking for individuals to join our team as Limited Term Employees (LTE). Flexible scheduling is available as this position requires a minimum of 10 hours per month. Under direct supervision, operates communications equipment that receives and dispatches police, fire and medical emergency calls via telephone, electronic and radio dispatch equipment; dispatches a minimum of one position. Schedules available: Open shifts, must work at least 10 hours per month. This is an LTE position which means there are no benefits given with the role.

Essential Duties

• Answers and routes telephone calls and messages of emergency and non-emergency nature to the proper public service agency.
• Operates radio dispatch positions.
• Uses data input procedure on multiple keyboard terminals to assure data is properly transmitted to the computer.
• Completes electronic incident forms.
• Maintains documentation of all communications transmitted and received by radio into electronic databases.
• Assures proper routing of incident information through geographic knowledge of the county.
• Verifies on visual screen (video display terminal) with call incident information to assure data was correctly transmitted.
• Maintains records and data in accordance with departmental rules.
• Routes, transmits and interprets teletype messages.
• Testifies at adjudication hearings as necessary.
• Must have 1 year or more telecommunicator experience in a Public Safety Answering Point.

Minimum Qualifications Required

Education & Experience: High School Diploma or GED equivalent. Current certifications for the courses required in Operator I. One (1) year of documented experience in a dispatch operation. Licenses and Certifications: CPR certified. Current Emergency Medical Dispatch certification. Current Transactional Information Management Enforcement (T.I.M.E.) State certification.

Knowledge, Skills & Abilities

Knowledge of, or the ability to learn, area geography and an awareness of community events. Knowledge of and ability to utilize a computer and the required software. Ability to orally communicate effectively and precisely, both orally and in writing. Ability to operate a keyboard and telephone equipment. Ability to pass CritiCall test. Ability to accurately obtain information over the telephone from callers. Ability to maintain emotional stability in stressful situations. Ability to comprehend and carry out departmental rules, regulations and procedures. Ability to maintain security and confidentiality. Ability to record computer data rapidly and accurately. Ability to establish and maintain effective working relationships with staff and the public. Ability to familiarize oneself with incidents relating to critical public safety activities. Ability to understand and follow written and oral instructions. Ability to work the required hours of the position.