Pre-Registration Specialist

Why ThedaCare?

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.


At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you're interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness -

• Lifestyle Engagement
  • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support

• Access & Affordability
  • e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :
The Pre-Registration Specialist performs pre-registration duties for scheduled patients to ensure that necessary information is in place to support quality, timely service. Verifies benefits, calculates the patient's financial liability, validates demographic information, and performs point of service collections. Communicates essential information regarding the scheduled service to the patient.

Job Description:

KEY ACCOUNTABILITIES:

• Pre-registers patients including obtaining and validating demographic and insurance information while maintaining a 95% quality rating and meeting appropriate productivity metrics.
• Processes patient pre-registrations and admissions timely and accurately.
• Reviews and completes identified tasks in the ADT system.
• Verifies patient insurance and benefits.
• Creates patient estimates to determine the patient's financial liability.
• Collects and processes payments from patients.
• Reconciles payments made within the day.
• Answers phones, takes appropriate action, and forwards when necessary to appropriate departments.

QUALIFICATIONS:

• High School diploma or GED preferred
• Must be 18 years of age

PHYSICAL DEMANDS:

• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance
• Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties

WORK ENVIRONMENT:

• Normally works in climate controlled office environment
• Frequent sitting and standing with movement throughout work space
• Occasional exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock
• Occasional high noise level in work environment
• Possible exposure to communicable diseases, hazardous materials, and pharmacological agents
• Occasional contact with aggressive and or combative patients
• Use of computers throughout the work day
• Frequent use of keyboard with repetitive motion of hands, wrists, and fingers
• This position involves frequent phone communication with patients and staff. All inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance purposes.

Scheduled Weekly Hours:
40 Scheduled FTE:
1 Location:
ThedaCare Corporate Office - Neenah,Wisconsin Overtime Exempt:
No Worker Shift Details:
Days