Order Management Specialist

Order Management Specialist The Order Management Specialist will support pricing and inventory operations by managing product information, maintaining accurate inventory records, and resolving order and billing discrepancies. In this role, you will work closely with vendors and internal teams to ensure orders are processed correctly, pricing is accurate, and reports are generated in a timely and reliable manner. Responsibilities Handle accurate and timely inventory management to ensure product quantities and records are up to date. Enter data promptly and accurately into relevant systems to support order processing and reporting. Accurately process billing and credits after conducting thorough research and obtaining appropriate approvals. Operate various computer systems proficiently, including MS Word, Excel, and Outlook, to manage daily tasks. Develop a thorough understanding of company services and pricing structures to support correct order and billing activities. Stay updated on new products and services as required by the company and its vendors. Utilize standard reporting processes to generate, review, and provide reports to internal stakeholders and vendors. Collaborate with internal teams and external vendors to address order-related questions, issues, and discrepancies. Support order management, order entry, and order processing activities to ensure timely fulfillment. Assist with procurement-related tasks as needed to support inventory and supply chain operations. Provide vendor and client support with a strong sense of urgency and customer focus. Assist with additional duties and operational tasks as needed to support the broader logistics and transportation functions. Essential Skills Experience handling inventory management, including maintaining accurate records and resolving discrepancies. Experience with pricing, billing, and credit processes, including research and approval workflows. Strong organizational skills with the ability to manage multiple tasks and priorities effectively. Demonstrated problem-solving skills and sound decision-making abilities in a fast-paced environment. Ability to multitask while maintaining attention to detail and accuracy in data entry and reporting. Proficiency in MS Word, Excel, and Outlook and the ability to operate various computer systems. Reliable, consistent work habits and a collaborative team-player mindset. Exceptional vendor and client focus with a strong sense of urgency in responding to inquiries and issues. Experience in order management, order entry, and order processing. Experience in reporting and using standard reporting processes to provide operational visibility. Comfort working in logistics, transportation, and operations environments. Additional Skills & Qualifications Experience with Microsoft Excel at an intermediate or higher level, including data entry and basic reporting. Familiarity with SAP or similar ERP systems for order and inventory management. Knowledge of Microsoft Outlook for professional communication and coordination. Understanding of product knowledge, pricing structures, and company services. Experience in procurement, billing and credit, and vendor or client support roles. Exposure to 3PL (third-party logistics), LTL (less-than-truckload), transportation, logistics, and operations environments. Bilingual capabilities are a plus and can support enhanced vendor and client communication. Work Environment This role is based in an office environment across two floors of professional office space. New hires train on a 10:00 AM to 6:30 PM schedule, with the first 90 days fully in-office for onboarding and hands-on training. After the training period, there is potential to move into a hybrid schedule of up to three days per week working remotely, depending on performance and team needs. The primary shift runs from early morning into the evening, with an alternative daytime schedule available and discussed based on business requirements. The team operates in a structured, logistics-focused environment that supports consistent, reliable work with clear processes and systems. The company provides branded clothing through gift cards for items such as T-shirts, polos, and sweatshirts, contributing to a casual, coordinated dress code. Employees receive regular raises at defined milestones and periodic market-based pay reviews, reflecting a culture that values long-term growth, stability, and recognition. Job Type & Location This is a Contract to Hire position based out of Neenah, WI. Pay and Benefits The pay range for this position is $19.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Neenah, WI. Application Deadline This position is anticipated to close on Sep 9, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.