Claim Specialist - Property Field Inspection

Property Field Inspection Claim SpecialistBeing good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.Grow Your Skills, Grow Your PotentialResponsibilities:Conduct on-site inspections and assessments of property damages for both residential and commercial claimsCollaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficientlyMay occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutionsProvide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionallyGather necessary evidence, document findings, and prepare detailed reports to support the claims handling processInvestigate and adjust both personal and commercial property claims with exposures up to $500,000Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulationsNegotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelinesWhere you'll work: This position is located in Waco, TX. Competitive candidates should reside within one of the listed zip codes and will service:76524 76528 76557 76561 76579 76622 76624 76630 76632 76633 76634 76637 76638 76640 76643 76649 76655 76656 76657 76661 76665 76680 76682 76685 76689 76701 76704 76705 76706 76707 76708 76710 76711 76712 76798This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.Qualifications:Ability to investigate problems, evaluate information, and make well-supported decisionsAbility to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situationsAbility to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situationsAbility to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficientlyEffective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focusDetail-oriented with strong organizational and analytical skillsProficiency in using mobile/desktop tools to document and support claims both in the field and remotelyPhysical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spacesMay be required to complete Rope and Harness Safety Training.A valid driver's license is requiredPreferred:Bachelor's Degree in a related field or equivalent work experience in Property ClaimsStrong knowledge of property insurance policies, coverage and claim handling practicesKnowledge of both residential and commercial building constructionWater mitigation inspection experienceXactimate, XactContentsAdditional Details:Employees must successfully complete all required training, including applicable proficiency, licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s).State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testingOur Benefits:Potential starting salary range: $63,089.65 - $90,000.00 annuallyStarting salary will be based on skills, background, and experienceHigh end of the range limited to applicants with significant relevant experiencePotential yearly incentive pay up to 15% of base salaryOn top of our competitive pay, you are eligible for an annual raise and bonusFocus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoringPlan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance FundPlan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary