KnowBe4 Security Awareness Administrator

Job Description

Job Description

Job Overview:

Pay Range: $47.00hr - $52.00hr

Requirement/Must Have:

• Hands-on experience administering the KnowBe4 platform.
• Experience planning, configuring, and scheduling phishing simulation campaigns.
• Strong understanding of KnowBe4 campaign settings, templates, landing pages, training assignments, and reporting capabilities.
• Experience creating and maintaining dynamic user groups.
• Ability to interpret phishing simulation and security awareness metrics.
• Experience developing customized reports for technical, management, and executive audiences.
• Strong attention to detail and ability to manage recurring campaigns.
• Strong verbal and written communication skills.
• Ability to handle sensitive employee and security-related information with discretion.

Responsibilities:

• Administer and maintain the KnowBe4 platform, including users, groups, campaigns, training assignments, and platform settings.
• Design, configure, launch, and schedule phishing simulation campaigns aligned with organizational objectives and risk profiles.
• Create targeted phishing campaigns using appropriate templates, landing pages, risk levels, departments, locations, and user populations.
• Develop and maintain dynamic user groups based on criteria such as department, location, role, risk score, training status, and campaign behavior.
• Ensure user and group data remains accurate and synchronized with relevant identity or directory systems.
• Manage security awareness training assignments and remedial learning programs.
• Monitor campaign performance, including opens, clicks, attachments, data submissions, reported messages, and repeat failures.
• Create customized dashboards, reports, and executive-level summaries.
• Analyze trends and identify high-risk users, departments, and recurring behavioral patterns.
• Recommend improvements to phishing resilience and overall security awareness.
• Support communication plans, awareness initiatives, and stakeholder engagement activities.
• Maintain documentation for campaign configurations, reporting processes, and administration procedures.
• Collaborate with Information Security, IT, HR, Compliance, and business stakeholders.
• Ensure security awareness activities align with organizational policies and compliance requirements.
• Evaluate new KnowBe4 features and recommend program enhancements.

Nice to Have:

• Experience with Microsoft Power BI, including dashboard development, data modeling, reporting, and automation.
• Familiarity with integrations involving Microsoft Entra ID, Active Directory, HR systems, or other identity platforms.
• Experience using KnowBe4 APIs, data exports, and reporting integrations.
• Knowledge of security awareness metrics and human risk management programs.
• Experience supporting compliance and audit reporting.
• Relevant cybersecurity, information security, or security awareness certifications.

Skills:

• KnowBe4 platform administration.
• Phishing campaign design and scheduling.
• Dynamic user group management.
• Security awareness training administration and tracking.
• Reporting, analytics, and performance measurement.
• Microsoft Power BI.
• Microsoft Excel.
• Identity and directory management concepts.
• API, CSV export, and data integration.

Qualification And Education:

8+ years of experience.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.