Retail Store Manager - 2930

Position Summary We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS)! A Store Manager will be accountable for the day-to-day operations of the store and promoting a positive/productive environment. A Store Manager will lead, coach, and develop store employees. A Store Manager will recruit and retain top talent. A Store Manager will be responsible for maximizing financial goals and managing Customer Relations / Customer Satisfaction. Leading by example and promoting our company values, the Store Manager sets the tone for a customer-centric environment. The Store Manager will be required to analyze the store's financial statements to ensure financial goals are met and adjust as necessary. The Store Manager commits to the company's asset protection program through inventory control, following policies and procedures, and securing customers' loans. The Store Manager will, with the use of internal and external marketing tools, promote our business and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and much more. This position offers a competitive wage plus a bonus based on the store’s performance. The successful Store Manager’s actual pay will be based on various factors, such as work location, qualifications, and experience. This position reports to the area’s District Manager. Responsibilities Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues. Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards. Recruit top talent by sourcing candidates through company-prescribed channels. Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets. Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans. Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting. Evaluate the store's financial statements and drive profitability through communication and goal-setting. Ensure operating standards meet or exceed FirstCash standards. Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued. Complete assigned tasks and training for self-development as requested. Communicate clearly with employees to ensure understanding of the store’s mission and profit objectives. Remain up-to-date on product knowledge. Other related duties as assigned. Minimum Requirements & Qualifications Must be willing and able to lift/carry up to 50 pounds. Must be willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting). Demonstrated ability to effectively supervise others. Ability to work with firearms and to become firearms certified. Employees may assist customers exterior to the building or retrieve products from exterior storage. Minimum Age: 18 years old High School Diploma, GED, or equivalent experience Should be able to work in multiple locations as business needs dictate. Must have the ability to work a flexible retail schedule including weekends and holidays. Store Managers will work 45+ hours a week; hours are based on business needs and not guaranteed. Computer literate and able to operate POS systems and common office machines. Ability to multi-task in a fast-paced environment Detail-oriented with strong organizational skills. Analytical skills; cash handling experience required. Ability to work independently with minimal supervision Excellent work ethic and strong business sense. Perks and Benefits Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required). The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays. Earned Wage Access program available on the second day of employment (withdraw up to 50% of earned wages up to seven times per payroll cycle). Unlimited commission potential above hourly base rate. Vacation: one week after six months; an additional week after one year; two weeks on each anniversary thereafter; 120 hours after five years (adjusted for state/local requirements). Sick/PERSONAL: 8 hours after 6 months; 16 hours per anniversary from years 2-5; 24 hours after five years (adjusted for state/local requirements). Employee discounts on the first day of active employment. Tuition reimbursement up to $2,000 per year via FirstCash Education (full-time employees meeting requirements). Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks. Auto-enrollment in the FirstCash 401k program after six months of employment. Access to the FirstCash Pet Insurance program. Commission Plan Information The employee commission incentive plan is proprietary to FirstCash. Store Managers receive a commission based on the store’s monthly gross profit. Details are provided during the interview process. Note: The information contained in this description is not exhaustive. Management may assign or reassign duties as needed. Duties may change due to reasonable accommodation or other reasons. Payrates will not be below any applicable local minimum wage requirements. Legal notices Submission of your application confirms your opt-in to receive communications from the FirstCash Talent Acquisition Team. See the privacy policy for details. FirstCash is an Equal Opportunity Employer. Reasonable accommodations are available for qualified individuals with disabilities. #J-18808-Ljbffr FirstCash