Front Desk Concierge (Part-Time / Weekend)

Job Description
Front Desk Agent (Part-Time / Weekend)

Location: Miami, Florida

Employment Type: Part-Time

Availability Requirement: Weekends and Holidays Required

Position Overview

Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apartment and condominium communities. We are seeking a Part-Time Weekend Front Desk Agent to support high-end residential properties in the Miami area.

This position is ideal for a polished, service-driven professional who takes pride in creating a welcoming environment and delivering consistent, high-quality service to residents and guests. The Front Desk Agent plays a key role in first impressions, daily operations, and overall resident satisfaction.

Schedule Requirements

• Weekend availability is required
• Holiday availability is required

Key Responsibilities

• Greet residents, guests, and visitors in a professional and courteous manner
• Maintain front desk operations and ensure a polished lobby presence
• Deliver exceptional customer service and respond promptly to resident requests
• Answer phones, take accurate messages, and communicate effectively
• Log, track, and distribute resident packages accurately
• Monitor lobby activity and surveillance systems to support property safety
• Conduct routine property walks to ensure cleanliness and presentation standards
• Interact professionally with vendors, contractors, and delivery personnel
• Complete reports and perform other duties as assigned

Qualifications and Skills

• Minimum of two years of experience in hospitality, concierge, front desk, customer service, or luxury retail
• Strong verbal and written communication skills
• Excellent interpersonal and guest service abilities
• Ability to remain composed and make sound decisions in a fast-paced environment
• Organized, dependable, and detail-oriented
• Professional appearance and grooming standards required
• Ability to work independently while contributing to a team environment

Preferred Experience

• Experience in luxury residential, hotel, or high-end customer service environments
• Proven ability to deliver consistent, elevated service

Why Join Stratton Amenities

• Work in luxury residential environments
• Consistent weekend scheduling
• Supportive management and hospitality-focused culture
• Opportunity for growth within a professional service organization

Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and are committed to maintaining a respectful, professional, and service-oriented workplace.