Director of Care Coordination Center

Job Description

Job Description

Director of Care Coordination Center (CCC) – Leading Care Through Connection

As the Director of the Care Coordination Center (CCC), you will provide strategic leadership and operational oversight for the daily functions of Ohio's Hospice Care Coordination Center. In this role, you'll lead a team dedicated to delivering exceptional customer service, coordinating patient care, optimizing workflows, and supporting clinical teams across the organization. Your leadership will help ensure patients and families receive timely, compassionate care while fostering a culture of collaboration, accountability, and continuous improvement.

Schedule: Monday–Friday | Full-time - In Person

Qualifications of this role:

• Bachelor's degree required; Master's degree preferred.

• Registered Nurse (RN) preferred but not required.

• Minimum five years of healthcare leadership experience.

• Minimum three years of experience managing leaders or supervisors preferred.

• Experience in hospice, palliative care, home health, call center operations, scheduling, care coordination, or related healthcare operations preferred.

• Demonstrated experience with workforce management, operational analytics, process improvement, and performance management.

• Strong leadership, communication, coaching, and conflict resolution skills.

• Experience utilizing electronic medical records (EMR), workforce management systems, scheduling platforms, and contact center software.

• Valid driver's license and proof of state minimum automobile insurance.

• Ability to pass a criminal background check and 10-panel drug screening.

What You'll Do:

• Provide leadership and oversight of daily Care Coordination Center operations, including triage, scheduling, dispatch, care team navigation, customer service, and workflow coordination.

• Ensure operational processes support timely patient care, exceptional customer service, and efficient utilization of resources.

• Lead, mentor, and develop Team Leaders while fostering a culture of accountability, collaboration, and service excellence.

• Monitor key operational metrics including service levels, response times, productivity, staffing effectiveness, and customer satisfaction.

• Drive quality improvement initiatives through data analysis, performance monitoring, education, and coaching.

• Collaborate with clinical and operational leaders to improve patient access, care coordination, continuity of care, and organizational performance.

• Ensure compliance with federal, state, accreditation, and organizational standards while supporting survey readiness and regulatory preparedness.

• Support organizational growth by evaluating new technologies, improving workflows, and advancing strategic initiatives.

What We Offer:

• Competitive salary and comprehensive benefits package.

• Professional development and leadership growth opportunities.

• Company-provided technology and tools to support your success.

• A collaborative culture where innovation, leadership, and service excellence are valued.

• The opportunity to make a meaningful impact on patient care and the experience of families and teammates across the organization.

The Mission of Ohio's Hospice is to celebrate the lives of those we have the privilege of serving by providing superior care and superior services to each patient and family.

Leadership at Ohio's Hospice is more than managing operations—it's about empowering teams, improving patient experiences, and helping ensure every patient and family receives the compassionate care they deserve. If you're an experienced healthcare leader who is passionate about operational excellence and leading teams with purpose, we'd love to hear from you.

Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGBT community to join our team.