Customer Service Associate

Job Description

Job Description

Workforce Solutions partners directly with teams looking to hire top talent. We are currently working with a family-owned manufacturing company seeking an Customer Service Associate to join their Madison, WI location. Our client is a family-owned manufacturer, who is known for their strong culture and long-tenured workforce, that has been serving customers for nearly 50 years.What's the role?The Customer Service Associate serves as the primary point of contact for customers and plays a vital role in delivering an exceptional customer experience. This position is responsible for assisting customers with product information, order management, shipping inquiries, and service-related requests while maintaining professional and timely communication.In this role, you'll work closely with internal teams and external customers to ensure orders are processed accurately and efficiently. The ideal candidate enjoys a fast-paced environment, takes pride in attention to detail, and thrives on developing strong customer relationships that foster long-term business partnerships. Responsibilities also include supporting the order entry process, managing administrative tasks, and learning the company's products and systems to become a trusted resource for customersWhat experience and skills do I need to be successful?High school diploma or equivalent requiredMinimum of 2 years of customer service experience or a related roleExcellent verbal and written communication skillsStrong attention to detail and organizational abilitiesAbility to manage multiple priorities in a dynamic, fast-paced environmentComfortable handling challenging situations and tight deadlines with professionalismStrong computer proficiency, including Microsoft Office applications such as Excel and WordExperience working within ERP systems is preferredAbility to quickly learn new systems, processes, and productsSelf-motivated with the ability to work independently and collaboratively with othersGreat Perks and Benefits:This position offers a competitive salary and full benefits package, including:Medical, dental, and vision insurancePaid time off and holidays401(k) with employer matchLife and disability insuranceOpportunities for growth and professional developmentWhat will my schedule look like?This is a full-time, onsite role working Monday through Friday, 8:00 a.m. – 5:00 p.m.So how can I be considered for these opportunities?The first step is applying with your resume. Qualified candidates will then complete a phone screen, followed by an interview with the client.What else are you hiring for?See all our openings on our website or reach out to our Lead Recruiting Partner, Brock Kazda, on LinkedIn.