Customer Service Associate

Job Description

Job Description

Description:

NOW is the right time to join our team!!!

Do you want to apply your customer service expertise and learn about new products in a company where our customer service department is already recognized by its outstanding performance? Do you want to be a part of a small team where your contribution really matters ? Do you want to help our customers succeed by the important role you play?

Jaeckle Distributors has a great opportunity for an experienced and team oriented Customer Service Associate. The position is located at our progressive company headquarters in Madison, WI . In total, we have over 100 employees and we partner with businesses in 11 states for their flooring and surfacing product needs.

Jaeckle Distributors is a third generation, family-owned business that was founded in 1958. We live our Core Values to make sure we continue to develop an organization our customers will rely on and respect.

Under the direction of the Customer Service Manager, the Customer Service Associate will take inbound customer calls and assist with placing orders, checking stock or resolving issues. Teamwork, great communication and a focus on the customer are essential for success in this role. Our Customer Service Team is friendly and takes great pride in their contribution to the Jaeckle customer experience. You would be joining a team of experienced people ready and willing to help you succeed!

Requirements:

If you can answer the following questions with an enthusiastic “yes!” then we want to talk to you!

• Would you like to work for a company who believes in doing its absolute best for the customer?
• Would you like to work Monday through Friday and have your weekends off?
• Would you like to dress casually and be comfortable in your work environment?
• Would you like an aggressive PTO plan that supports your time off with family and friends?
• Do you have a positive “how can I help” attitude ?
• Do you have at least two years of customer service experience?
• Do you have experience in a call center environment working in a call queue?
• Are you ready to learn new systems and processes to build and expand your expertise?
• Are you comfortable making outbound calls to seek new or additional sales?
• Do you have an interest in learning about new products ?
• Do you take pride in your work ethic and attention to detail ?
• Do you have strong keyboard and computer skills ?