PATIENT FLOW MANAGER, HEALTHCARE / HOSPITAL

TouchPoint

Reports to: Assistant Director of Operations, Patient Transport/Constant Observation

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

As a Patient Flow Manager , you will be responsible for the effective leadership of a team of Patient Flow Coordinators, Constant Observers and/or Transporters within a hospital setting.

Key Responsibilities:

• Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.

• Understands and determines, explains, and develops dispatcher logic and transporter activities; monitors and supervises dispatcher activity.

• Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate.

• Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.

• Orients, trains, and develops all levels of personnel such as, dispatchers, trainers, transporters, couriers, drivers, and elevator operators.

• Assists unit director in achieving financial objectives, ensures department operates within budget, and assists controlling departmental expenses.

• Performs other duties as assigned.

Qualifications:

• 1+ year of management or supervisory experience, preferably within a hospital or related healthcare environment

• Strong patient care, customer service, and/or guest‑relations experience, with the ability to apply these skills in a patient‑focused environment

• Ability to review data, identify simple trends, and understand how they affect daily operations

• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story (

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details:

Associates at Touchpoint are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Paid Parental Leave

• Holiday Time Off (varies by site/state)

• Personal Leave

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information.

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1534392

TouchPoint

PASCHA A BELNAVIS

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