Parts Manager

Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals – Ballard’s been keeping the community rolling for over 100 years. Ballard Truck Center in Tewksbury, MA has immediate openings for a Parts Manager. Job Overview The parts manager is responsible for running a profitable and efficient parts department. They will accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, and display. Responsibilities and Duties / Essential Functions Forecast goals and objectives for the department and strive to meet them Strive for harmony and teamwork with all other departments. Work with Service Manager to ensure both departments work cohesively together. Attend and engage in monthly parts managers’ meetings to keep up with company policies, guidelines and goals; and to participate in choosing future parts sales promotions. Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction. Handle customer complaints immediately and according to the dealership’s guidelines. Enforce the company’s pricing policy that balances volume, customer loyalty, and the cost of doing business. Enforce the company’s policy on the special ordering of parts. Direct outside parts and counter sales efforts. Coordinate a prompt, efficient and timely flow of paperwork, paying particular attention to parts sales per repair order, issuance of credit memos, and counter ticket filing. Direct shipping and receiving efforts to ensure timely processing. Monitor daily reports such as DOE, DOC, and sales productivity. Enforce safety requirements, including but not limited to forklift training and operation, procuring of MSDS sheets on all products carried, and OSHA right-to-know. Analyze sales, gross expense, and inventory on a monthly basis to maintain profit goals. Ensure that all purchases are properly accounted for before payment is made and invoices are approved. Compile and submit month‑end numbers and adjustments to the accounting department by the deadline. Inventory management. Supervisory Responsibilities Hire, train, motivate, counsel, and monitor the performance of all parts department staff. Direct and schedule the activities of all parts department employees. Provide technical assistance to parts department employees. Ensure all parts department employees understand and are performing their duties and responsibilities. Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation. Monitor parts department employees’ payroll records. Performance management of employees (including conducting annual performance reviews). Work Environment A majority of the day is spent in an office environment. The Parts Manager is expected to be present in all areas of the department (including the parts counter/lobby and the warehouse/shipping area) at times/as needed. Physical Demands A majority of the day is spent sedentary behind a desk working on a computer. Standing and walking through the department. Occasional driving/travel for monthly meetings and an occasional customer visit. Occasional light lifting and bending. Position Type Full time. Exempt. Salary. Minimal nights and weekend required. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications Education level: Minimum: high school diploma or equivalent Experience: Minimum: 2-3 years parts manager (automotive or heavy truck) Minimum: 1 year inventory management Preferred: Managing a department of 10 or more employees Preferred: CDK software Preferred: Heavy duty truck dealership Skills: Proficient computer skills Good leadership skills Good communication Time management Personal characteristics Personable Works well with others Team oriented Professional Licenses: Preferred: Driver’s License #J-18808-Ljbffr