Customer Service Representative

Job Title Front Desk Customer Service Representative Reports To General Manager / Sales & Service Manager FLSA Status Non-Exempt Summary Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and presents a positive image for the company. Availability Actively looking for Weekend availability Benefits Free uniforms Opportunity for advancement Training & development Leadership roles Flexible hours Great pay Valuable work experience Increased social opportunities Future references/referrals Qualifications Ability to work with children Excellent interpersonal communication and organizational skills Must pass background examinations (included with training) High school diploma or GED required Some college preferred Two years previous customer service and/or administrative office experience required Intermediate level computer skills required using Word, Excel and other software systems CPR, First Aid and AED certification required Duties and Responsibilities Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques. Schedules and manages birthday/pool parties. Supervises private party staff. Resolves customer concerns/complaints using a professional approach. Assists members with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area. Monitors Snack Shack area and provides guidance to Snack Shack staff. Checks voicemail and email correspondence and responds in a timely manner. Updates informational displays with accurate and timely promotions and literature. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager. Makes collection calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Fulfills other duties and responsibilities as assigned by the Employer. Education and Experience High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems. Certifications and Licenses CPR, First Aid and AED certification required. Work Environment While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate. #J-18808-Ljbffr Goldfish Swim School