ROUTE SCHEDULER & ACCOUNT MANAGER - TAMPA, FL

Route Scheduler & Account Manager - Tampa, FL

The Route Scheduler is responsible for planning, coordinating, and optimizing daily routes for Smart Service, Office Coffee Service (OCS), Vending, and Micro Market operations. This role works closely with drivers, Customer Service Managers (CSMs), and leadership to ensure efficient route execution, maximize customer service levels, and support operational excellence.

Essential Duties and Responsibilities

• Coordinate and manage daily route schedules for Vending, OCS, Smart Service, and Micro Market operations.
• Utilize Cantaloupe scheduling software to optimize routes, improve efficiency, and ensure timely customer service.
• Manage route merchandising activities utilizing Cantaloupe merchandising tools.
• Communicate daily with drivers, CSMs, and operations teams regarding route changes, schedule adjustments, merchandising updates, missed picks, and service exceptions.
• Monitor route performance and identify opportunities to improve productivity and service delivery.
• Provide daily updates and performance insights to management.
• Maintain accurate scheduling records and ensure route information is updated in company systems.
• Assist with special projects and perform other duties as assigned.

Qualifications

• Previous route driver, route planning, dispatch, logistics, or scheduling experience preferred.
• Experience in vending, office coffee service, foodservice distribution, or related industries is a plus.
• Strong computer skills, including Excel and the ability to learn new software and technology platforms.
• Experience utilizing route scheduling or dispatch software preferred.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills with the ability to interact effectively with drivers, management, and cross-functional teams.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Ability to lift to 50 pounds on an occasional basis.
• High school diploma or GED required.

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come grow with us. We are Canteen.