Associate Rating Analyst

Responsibilities Efficiently manage a high volume of quote requests, balancing speed and accuracy to maintain productivity that meets or exceeds departmental standards Collect and review detailed client information, such as employee census data, group information, plan preferences, and coverage requirements Generate competitive quotes for employee benefits products, including health, dental, vision, and other ancillary products, within service level, using various quoting engines/platforms Customize benefits plans to align with client needs, ensuring appropriate solutions are provided Generate quotes for multiple states using carrier quoting platforms, as needed Utilize CRM platforms like Salesforce and other internal systems to track and provide visibility into the status of pending items Communicate with clients, brokers, and sales representatives to gather necessary information and answer inquiries regarding available benefits plans and pricing Provide clear explanations of benefits plan structures, premium costs, and coverage options to ensure understanding Assist brokers who have questions while running their own quotes on the Warner Pacific quoting engine Work with sales team, brokers, and account managers to provide support during the proposal process Provide team support and desk coverage as needed to ensure smooth operations during absences or high-demand periods Assist other departments as needed to support organizational goals Work overtime as needed, particularly during peak periods, to meet turnaround time goals and support broker timelines Respond promptly to customer inquiries, within service level, delivering exceptional service throughout the quoting process Respond to client inquiries, concerns, or requests for adjustments related to their benefits packages, and work to resolve any issues promptly and effectively Requirements High school diploma or equivalent Familiarity with employee benefits products such as group health, dental, vision, and other ancillary products preferred Proficient in using Microsoft Office suite, spreadsheets (intermediate skills) Excellent verbal and written communication skills Strong customer service skills Solid analytical skills and attention to detail Ability to manage multiple tasks and prioritize in a fast-paced environment Ability to work independently as well as part of a team Demonstrate respect and professionalism in all internal and external interactions #J-18808-Ljbffr Jobtailor