IT Deployment Technician

Position Overview

We are seeking an IT Deployment Technician to support enterprise-wide device deployment, refresh, break/fix, and end-user support initiatives within a healthcare environment. This individual will play a key role in workstation deployments, imaging activities, hardware troubleshooting, and equipment lifecycle management while providing exceptional customer service to clinical and non-clinical staff.

The ideal candidate will have hands-on experience with hardware support, operating system deployments, endpoint management tools, and end-user troubleshooting in a fast-paced environment.

Key Responsibilities

• Deploy, configure, image, and refresh desktop computers, laptops, mobile devices, and peripheral equipment.

• Perform hardware break/fix support for desktops, laptops, printers, barcode scanners, and other end-user devices.

• Diagnose and resolve hardware, software, operating system, and peripheral issues.

• Support large-scale workstation deployment and technology refresh projects across multiple locations.

• Install, configure, and maintain Windows operating systems and enterprise applications.

• Utilize Intune, Ivanti, and other endpoint management tools to provision and manage devices.

• Perform device replacements, upgrades, warranty repairs, and hardware component swaps.

• Troubleshoot printer issues, including support for HP, Zebra, and Intermec devices.

• Conduct data transfers, workstation migrations, and user profile restorations as part of deployment activities.

• Support end users by resolving technical issues related to devices, peripherals, and connectivity.

• Troubleshoot basic network connectivity issues, including network jacks, cabling, and workstation communication problems.

• Document all work performed within the ticketing system and maintain accurate asset records.

• Manage and resolve approximately 10-15 support tickets per day while maintaining service level expectations.

• Coordinate with infrastructure, networking, and application teams to resolve escalated issues.

• Follow established deployment, security, and healthcare compliance procedures.

Required Qualifications

• 2+ years of experience in IT Deployment, Desktop Support, Field Services, or Hardware Support.

• Strong hands-on experience performing hardware break/fix repairs on desktops, laptops, and peripherals.

• Experience with workstation imaging, operating system deployment, and device refresh projects.

• Experience supporting enterprise endpoint management solutions such as Intune or Ivanti.

• Strong troubleshooting skills across hardware, printers, peripheral devices, and operating systems.

• Experience working within a ticket-driven support environment.

• Ability to work independently while managing multiple priorities and deadlines.

• Excellent customer service and communication skills.

Preferred Qualifications

• Dell hardware certification or willingness to obtain certification.

• Experience supporting healthcare environments.

• Experience working with Epic or other healthcare applications.

• Experience supporting HP, Zebra, and Intermec printers.

• Familiarity with Active Directory and Microsoft 365 environments.

• Experience supporting clinical workstations, shared devices, and healthcare technology deployments.

• Basic understanding of networking concepts including cabling, switches, and connectivity troubleshooting.

Physical Requirements

• Ability to lift and move equipment weighing up to 50 pounds.

• Ability to walk throughout hospital and clinic environments for extended periods.

• Ability to crawl, bend, kneel, and work under desks or in confined spaces when installing or troubleshooting equipment.

• Ability to travel between sites as required for deployment and support activities.

Job Type & Location

This is a Contract position based out of Hershey, PA.

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hershey,PA.

Application Deadline

This position is anticipated to close on Sep 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.