Service and Parts Call Center Representative Bilingual Spanish and Englishh

Service and Parts Call Center Representative Bilingual Spanish and Englishh Category Service BDC Agent About the Organization Honda of North Hollywood is under new ownership! Join our team for exciting opportunities and a place where you can advance your automotive career. As a family owned dealership we welcome you to become part of it. Join a positive, creative and challenging workplace that promotes excellence and achievement as we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share the same passion to join our team. We are the fastest growing dealership in the country and there are many opportunities for you to pursue your career goals. Description Honda of North Hollywood is under new ownership and expanding! We are looking for qualified, motivated and exceptional individuals to become part of our team. At Honda of North Hollywood we are looking for a driven, diligent, thorough and experienced Service BDC Representative to join our team. What Will I Be Doing? Maintaining a prospect development system Handling all incoming calls to the Service and Parts department Maintains a general understanding of the repair process and explains the process to our customers Addresses customer concerns and issues or escalates them as needed Coordinates questions and issues with the appropriate department personnel Directs customers to the appropriate department or point-of-contact Ensures all service targets are met or exceeded Provides timely and accurate reports on service activities as needed Approaches, greets, and offers assistance or direction to any customer Provides electronic and phone customer service assistance Partners with service advisors to schedule appointments per procedures Follows up after customer service visit to ensure customer satisfaction Maintains customer information into the designated software system Communicate effectively with Service and Parts guests according to their preferred method of communication be it phone, text, chat or email. Respond to guest and team inquiries in a timely fashion Make outbound follow up calls to improve Customer Satisfaction Index (CSI) Contact all ‘no-shows' to reschedule any missed appointments Provide order status updates, appointment reminders and handle recall campaigns Drive yourself and the team to maintain a super work environment and get better every day Position Requirements Qualifications Prior experience as a Service BDC Representative, Call Center Representative, or similar position. Bi-Lingual (English / Spanish) is preferred. Self‑motivated, goal oriented, and ability to work within a fast paced environment Excellent communication, customer service and organizational skills Communicate effectively with Service guests according to their preferred method of communication Respond to guest and team inquiries in a timely fashion Make outbound follow up calls to improve Customer Satisfaction Index (CSI) Contact all ‘no-shows’ to reschedule any missed appointments Provide order status updates, appointment reminders and handle recall campaigns Drive yourself and the team to maintain a super work environment and get better every day Ability to apply a common sense understanding to carry out instructions furnished in written, oral, or diagram form. Professional appearance and a strong work ethic. Have and maintain an excellent driving record. Current, valid driver’s license and satisfactory Motor Vehicle Report (MVR) All potential employees must pass a pre‑employment background check and drug screen. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to: Sit and/or stand interchangeably throughout the day. Sit and/or stand for long periods at a time. Use hands, fingers and arms continually, frequently and throughout the day. Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day. Pick-up, lift and carry items that may exceed 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What we offer: Guaranteed hourly wage Fast paced work environment Paid training and development Career growth opportunities Medical, dental, vision and other benefits for you and your qualified family members Paid time off and holidays 401(k) retirement program with Company Match EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. This position is currently accepting applications. #J-18808-Ljbffr hond