API Field Specialist, Slack

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Applications will be accepted until 10/15/2026. About the Role As API and platform consumption become a growing revenue stream for Slack, sales cycles involving higher API rate limits and usage-based pricing are increasingly complex. Account Executives don't have the technical depth to scope these deals or answer usage questions, and platform engineers are being pulled into sales cycles as an ad hoc stopgap — an unsustainable drain on core product work. We're hiring a Field Specialist, API Monetization to close this gap: a customer-facing technical expert who becomes the key pillar of this new revenue stream. This person will partner with AEs throughout the sales cycle as the primary technical point of contact for customers on all things API-related — using deep product knowledge and a usage forecasting model to size deals, explain pricing, and build trust with technical buyers. What You'll Do Partner with AEs on deals involving API usage, rate limits, or platform consumption Serve as the technical expert in customer conversations — confidently explaining API mechanics, usage patterns, and what a given spend level unlocks for the customer Use the usage forecasting calculator to size deals (credits or flat-rate) and walk both sellers and customers through the "why" behind a number Help identify which accounts to prioritize for API-related deals based on current usage patterns Meet directly with customers' technical teams to scope requirements and validate usage assumptions Keep the usage calculator accurate as the rate card and packaging evolve Feed field learnings back to product and pricing — surfacing patterns and recommending evolutions to the rate card or calculator Build reusable frameworks and playbooks so AEs can eventually self-serve on simpler deals Advise on and help ensure final deal terms related to APIs are structured correctly, in partnership with the AE and Deal Desk Note: This role does not own closing the deal or carry a quota — commercial structuring, contract terms, and the customer relationship stay with the AE. This role owns the customer-facing technical and quantitative conversation. What We're Looking For 10+ years in a technical, customer-facing, or pricing/consumption-modeling role Deep fluency in APIs, rate limiting, and usage-based pricing models Comfortable owning and defending a quantitative model in front of a skeptical customer or seller — not just building one Track record partnering with sales teams on complex technical or commercial deals Strong communication skills; equally credible with technical and business stakeholders Experience translating field and customer feedback into product or pricing input Strongest Fit Profile A senior Solutions Engineer, Sales Engineer, or Technical Account Manager from a company with real usage-based or metered pricing, who has personally had to explain a bill or cost estimate to a skeptical enterprise customer — not just demo a product. That "defending a number under questioning" experience is the closest proxy for this job. Deep API fluency is a must. Where to source Usage/consumption-pricing companies: Twilio, Stripe, Snowflake, Datadog, MongoDB Atlas, Confluent, Fastly — places where explaining a rate card to a customer is a named, practiced skill Token-based API companies: OpenAI, Anthropic, and other LLM API providers — likely the single best-fit talent pool; token economics conversations map almost directly onto this role AWS/GCP enterprise TAMs specializing in cost optimization (Cost Explorer-style work) — different product, same core skill Weaker fits to watch for Pure Deal Desk/pricing analysts who've built calculators but never defended one live with a customer or AE — quantitative skill without field credibility or API depth Generalist SEs from subscription (non-usage) pricing companies — demo skills transfer, but no experience reasoning about variable consumption Level & Headcount Senior Individual Contributor (targeting Sr. Manager level). No deal or quota authority required — the bar is technical/quantitative depth plus field credibility, not commercial decision rights. One head to start, with room to build out a small team as demand grows. Reporting This role reports directly to Zach Ciliotta-Young, with a close working partnership across the sales team and Product Strategy & Operations to stay aligned on pricing and product strategy as they evolve. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. 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