API Field Specialist, Slack

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryOperationsJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Applications will be accepted until 10/16/2026.About the Role Slack is becoming a platform that both fuels and hosts agents, and a growing set of customers need meaningfully higher API throughput than our standard limits provide. Today, no one owns that customer journey to provide Premium API access to increase this throughput.This person becomes the customer’s trusted guide to Premium APIs, explaining what higher throughput unlocks for their agent and integration strategy, sizing the right degree of usage with our forecasting tools, making sure the commercial terms match what the customer needs, and closing the deal. Post-sale, they check in on adoption and usage patterns so customers are getting real value from the tier they chose, and so renewals are grounded in demonstrated success.What you’ll doOwn Premium API deal cycles end to end, from identifying the opportunity through close and into early adoptionIdentify which customers and accounts are candidates for higher API tiers based on usage trends and growth plansLead customer conversations on API scale, throughput needs, and what additional capacity unlocks for their agent strategyUse the usage forecasting calculator to size the right volume needs explain the reasoning behind it in terms customers trustStructure deal terms for Premium API agreements, partnering with Deal Desk as needed on contract mechanicsPartner closely with account teams so Premium API fits naturally into the broader account relationshipStay engaged post-sale to confirm customers are seeing real value at their new throughput level, catching issues earlyFeed field learnings back to product and pricing teams so packaging and tooling keep evolving with real usage patterns and customer needsBuild playbooks and frameworks that make Premium API conversations repeatable and easier to scale over timeWhat we’re looking for10+ years in a technical, customer-facing, or consumption/usage-based commercial roleDeep fluency in APIs, throughput and rate limiting conceptsComfortable owning commercial deal cycles and usage based modelingTrack record driving complex technical or commercial deals to closeStrong communication skills across technical and business audiences, including in front of skeptical stakeholdersUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $227,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $247,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.SummaryLocation: Illinois - Chicago; New York - New York; Washington - Seattle; California - Remote; New Jersey - New York City Metro - Remote; Colorado - Denver; Georgia - Atlanta; California - San FranciscoType: Full time