Guest Services Manager

Job Description

Job Description

Join our team as a Guest Services Manager at Hilton Garden Inn Wailua Bay

Step into a leadership role where your impact shines. As our Guest Services Manager , you'll be at the forefront of creating exceptional guest experiences, fostering a positive team environment, and ensuring smooth Front Office operations. If you thrive in a fast-paced setting and are passionate about leading with professionalism and care, we want you on our team!

 

Salary: $60,000 - $70,000

 

Your Role:

As the Guest Services Manager, you'll play a key role in leading our Front Office team and delivering outstanding service. Some of your key responsibilities will include:

• Oversee Front Office operations to ensure friendly, efficient, and attentive service for every guest.
• Handle guest requests, resolve problems, and follow up to guarantee satisfaction.
• Motivate, coach, and manage the Guest Services team, including hiring, training, and conducting performance appraisals.
• Analyze daily reports to maximize room revenue and occupancy.
• Manage payroll, scheduling, and departmental compliance with hotel standards.
• Supervise Night Audit operations and ensure accurate reporting.
• Assist with reservations, cash handling, and key control procedures.
• Act as Manager on Duty (M.O.D.) as scheduled.
• Support other hotel departments to maintain a seamless guest experience.
• Other duties as assigned.

 

What We’re Looking For:

• At least 2+ years progressive experience hotel front office operations. 
• Previous supervisory experience required.
• A high school diploma or equivalent is required; a 2 to 4-year college degree is preferred.
• Must be proficient with Windows operating systems.
• Flexible availability.

 

What We’ll Do For You:

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members)
• Holidays & Paid Time Off – Take time to relax and recharge. (For eligible team members)
• 401(k) Retirement Plan – Secure your future with our generous company match.
• Education Program – Further your career with our tuition reimbursement program.
• Hotel Travel Discounts – Explore the world with special rates.
• Daily Pay – Access your earnings when you need them.

 

Why Join Quorum Hospitality?

Quorum Hospitality, ranked among the nation's leading hotel management companies, has been delivering value-driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to building strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.