Service Supervisor

Tesla's Service Shop Supervisors lead our service shop floor teams. In this role, you are responsible for managing a team of technicians and ensuring they provide exceptional service while maintaining operational efficiency in our service centers. What to Expect As a Service Shop Supervisor, you will lead, coach, and develop a highly engaged team of technicians to achieve service output goals, maintain shop records and inventories, manage workflow, define and improve work standards, set quality and performance targets in partnership with stakeholders, ensure safety compliance, manage schedules, conduct developmental meetings, and support training needs. What You’ll Do Lead, coach, and develop a highly engaged team of technicians to achieve service output goals Maintain appropriate shop records and inventories and manage smooth workflow in the service center Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost in line with customer and business needs Monitor to ensure that all employees comply with safety regulations and the service center's safety program Work with employees to manage schedules and resolve technical and personnel problems Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements What You’ll Bring Bachelor's degree, or equivalent experience Prior leadership experience (1-3 years) in a service-focused industry preferred; automotive expertise is not required Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards Excellent interpersonal and communication skills Able to work a flexible schedule, including weekday and weekend overtime Proficient with Microsoft Office Suite Valid driver's license required Compensation and Benefits Benefits Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation $97,058 - $145,587/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. #J-18808-Ljbffr