Clinic Administrator

Scheduled Weekly Hours: 40 Schedule: Monday - Friday (8:00 am - 5:00 pm) Pay Range Minimum: $43,888.00 Education We're Looking for: Bachelors: Healthcare Administration, Business Administration, Management, or related field, Combination of relevant healthcare leadership experience and Associate degree (Required) Certifications We're Looking For: Experience We're Looking For: Behavioral health, outpatient healthcare, or multispecialty practice experience | Not Required Experience with electronic health record (EHR) systems. | Required Healthcare operations or medical office management experience | 3-5 Years | Not Required Supervisory Experience | Not Required Additional Details: Required Knowledge, Skills, & Abilities Strong leadership and team management abilities. Knowledge of behavioral health practice operations and healthcare regulations. Understanding of scheduling, patient access, and revenue cycle workflows. Excellent organizational, communication, and problem-solving skills. Ability to analyze operational data and implement process improvements. Strong customer service and conflict-resolution skills. Proficiency in Microsoft Office Suite and healthcare technology systems. Ability to manage multiple priorities in a fast-paced healthcare environment. Job Description Summary: The Clinic Administrator serves as the operational lead for the behavioral health practice and is responsible for overseeing daily clinic operations, staff supervision, patient experience, business functions, and administrative performance. This role partners closely with clinical and operational leadership to ensure efficient workflows, high-quality patient care, regulatory compliance, and strong employee engagement within the outpatient behavioral health setting. What You'll Do: Operational Leadership Oversee daily operations of the behavioral health practice to ensure efficient workflows and service delivery. Manage front office operations and medical support including scheduling, patient registration, intake, referrals, and call management. Ensure smooth patient flow and timely access to behavioral health services. Develop and implement office procedures and operational best practices. Monitor office performance metrics and identify opportunities for improvement through KPI Dashboard. Coordinate facility operations, maintenance, and vendor relationships. Schedule and hold monthly clinic operations meetings. Staff Leadership & Supervision Directly supervise administrative and support staff including front desk personnel, office coordinators, schedulers, and medical support staff. Assist with recruitment, interviewing, onboarding, training, coaching, and performance management. Foster a positive, collaborative, and accountable workplace culture. Coordinate staff scheduling and ensure appropriate office coverage, and fill in for support staff when unavailable. Support employee engagement and retention initiatives. Financial & Business Operations Monitor budgets, office expenses, and operational productivity. Collaborate with other Monarch departments to support revenue cycle processes including insurance verification, authorizations, billing coordination, and collections. Review operational and financial reports to ensure performance targets are met. Assist leadership with strategic planning, growth initiatives, and operational forecasting. Support provider scheduling optimization and patient access initiatives. Ensure charts are accurate with correct information such as location, provider, insurance, and demographic information and audit for compliance regularly. Patient Experience & Customer Service Ensure delivery of exceptional customer service to patients and families. Address patient complaints and service recovery concerns professionally and promptly. Promote a welcoming, trauma-informed, and culturally responsive environment. Maintain high standards for patient satisfaction and engagement. Fill in for any gaps in office coverage as needed. Collect basic vitals and complete UDS in absence of nursing staff as needed. Ensure and maintain a clean, organized facility. Compliance & Quality Management Ensure compliance with HIPAA, OSHA, state regulations, payer requirements, and organizational policies. Maintain readiness for audits, accreditation reviews, and site inspections. Ensure accurate administrative documentation and records management. Support quality improvement initiatives and risk management activities. Collaboration & Communication Serve as liaison between operational leadership, clinical providers, departments, and administrative staff. Participate in leadership meetings and organizational initiatives. Communicate operational updates, challenges, and successes to leadership. Communicate organizational messages and updates to team members. Collaborate with clinical leadership to improve workflows and patient outcomes. Benefits We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch Healthcare You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Monarch Healthcare is an Equal Opportunity Employer Monarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. Monarch Healthcare does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should contact View email address on click.appcast.io or call View phone number on click.appcast.io. This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch Healthcare. Department: BH - Non-Service Since 1958, Monarch Healthcare has focused on helping others and improving lives. Our caring, supportive team of professionals provides services that help people thrive. If you’re looking for a career with purpose, we have a place for you at Monarch Healthcare. We see the possibilities that exist for people living with mental illness, substance use disorders, intellectual and developmental disabilities and traumatic brain injuries and we help others see them as well. At Monarch Healthcare, you’ll see the impact of your work every day when a man with a disability achieves his dream of finding a job, when a woman struggling with addiction walks into treatment for the first time or when a child facing a mental health crisis finds comfort and support. You can make a difference. Monarch Healthcare is nationally accredited by The Joint Commission and committed to providing the highest quality care. To learn more about our services and the many ways we provide support, please call View phone number on click.appcast.io or visit #J-18808-Ljbffr