Director of Housekeeping

Job Description

Job Description

Sandcastle Condominiums is a premier beachfront condominium resort offering exceptional guest experiences in a relaxing and welcoming atmosphere. We are looking for a dedicated and experienced Housekeeping Supervisor to lead our housekeeping team and ensure our property maintains the highest standards of cleanliness and comfort for our guests and owners.

Job Location: Port Aransas Texas

Benefits

Sandcastle Condominiums offers competitive benefits including medical, vision, dental insurance for Full Time employees as well as a PTO package.

The Housekeeping Supervisor is responsible for supervising daily housekeeping operations, ensuring clean and well-maintained units and public areas, and supporting a positive and productive team environment. This position plays a key role in maintaining the resort’s reputation for excellence in guest satisfaction.

Key Responsibilities:

• Supervise Housekeeping staff including Inspectors, Laundry Attendants and Housekeeping Attendants. Complete schedule. Oversee staffing levels and make adjustments to ensure service levels are met within labor model. Ensure that all employees are following their schedule.

• Provide the highest quality of service to the condo owners and guests at all times and anticipate and exceed customer expectations.

• Assign specific duties to staff for efficient operation of Housekeeping.

• Oversee department in all aspects and report to General Manager.

• Order and complete inventory and review weekly payroll reports as directed.

• Ensure that all employees have proper supplies, equipment and uniform including nametag, gloves and goggles.

• Capable of performing all hourly functions and operating all equipment in department.

• Assist in training new employees and review performance.

• Assist in interviewing and hiring new employees for the department.

• Resolve routine employee issues as needed and bring issues to the attention of the General Manager as necessary. Make recommendations to manager in accordance with progressive discipline policy.

• Train employees on safety standards and enforce those standards on a consistent basis. Identify employees engaging in unsafe behaviors and retrain them appropriately.

• Complete accident investigations and take steps to prevent future accidents. Follow up with injured employees.

• Follow proper use of approved chemicals and accurately label chemical containers. Always use gloves when handling chemicals.

• Practice safety standards at all times and keep the property safe for guests and fellow employees. Use wet floor signs as required. Use personal protective equipment.

• Represent department at staff meetings weekly.

• Communicate properly and effectively with the condo owners, guest, employees and managers. Effectively respond to guest complaints.

• Print out daily reports and schedule assignments by completing Housekeeping charts.

• Inspect guestrooms and public areas on a daily basis to ensure cleanliness standards.

• Communicate and enforce the property’s policies and procedures.

• Ensure cleanliness and organization of linen room, laundry area, lost and found, storage rooms, employee break room and Guest Room Attendant’s carts.

• Ensure Housekeeping staff is consistently following proper key control procedure.

• Inspect guestrooms for maintenance needs and complete work orders if needed. This includes fixtures, televisions, radios, heating/cooling equipment, dishwasher, refrigerator, etc.

• Train staff on how to operate laundry equipment.

• Monitor and maintain established productivity standards.

• Attend work on time as scheduled and adhere to attendance policy.

• Must pass background test for position.

• Perform other duties as assigned.

Our goal is to continue establishing and to maintain the absolute finest resort property/homeowners association management available based upon personal service, integrity, and empathy. Our objective at CCMS is to continue to grow at a pace dictated ONLY, by our ability to serve, therefore, our client satisfaction, their personal referrals and their collective continuing loyalty, is our barometer.

Company Description

Our goal is to continue establishing and to maintain the absolute finest resort property/homeowners association management available based upon personal service, integrity, and empathy. Our objective at CCMS is to continue to grow at a pace dictated ONLY, by our ability to serve, therefore, our client satisfaction, their personal referrals and their collective continuing loyalty, is our barometer.