Account Associate

Account Associate

Ready to help businesses succeed, collaborate with great co-workers, and be part of a positive environment in a stable and growing company?

The Cary Company, a premier provider of packaging and industrial supplies, is seeking ambitious and customer-focused individuals to join our Account Management team as an Account Associate. We are hiring for both full-time and part-time positions.

Why Join Us?

• Work directly with customers to support their business needs
• Build relationships while helping customers find the right solutions
• Gain experience in quoting, order management, account support, and business development
• Qualified opportunities and customer inquiries are provided
• Earn annual commission and monthly performance incentives
• Join a stable, privately-owned company that has been growing for over 130 years

This role may be a great fit if you enjoy:

• Helping customers and solving problems
• Building relationships and providing exceptional service
• Managing multiple priorities in a fast-paced environment
• Learning new products and industries
• Contributing to the success of both customers and the company

Compensation & Growth

• Pay Range: $42,000-$52,000 + Incentives, Benefits and Commission
• Eligible for annual commission program after 90 days
• Monthly incentives for top performers
• Growth opportunities within the department and across the company
• Career Path Examples: Account Associate ? Account Specialist ? Account Manager ? Account Manager II
• Many of our leaders and specialists started in customer-facing roles and expanded into other departments as their careers developed.
• This is an on-site role reporting to our Addison, IL facility.

Responsibilities:

• Deliver exceptional customer service by responding to inquiries, providing product information, preparing quotes, and resolving issues promptly and professionally.
• Build strong customer relationships through proactive communication and a customer-first mindset.
• Support account growth by identifying upsell, cross-sell, and new business opportunities within existing and prospective accounts.
• Understand customer needs and recommend products and solutions that create value.
• Maintain accurate customer records and activity within our CRM and business systems.
• Manage quotes, orders, follow-up activities, and customer communications in an organized and timely manner.
• Collaborate with customer service, logistics, purchasing, accounting, marketing, and warehouse teams to ensure a seamless customer experience.
• Continuously look for opportunities to improve customer satisfaction, loyalty, and ease of doing business.
• Meet individual and team goals related to customer engagement, account growth, responsiveness, and business development.
• Stay informed on product offerings, market trends, and industry developments.

Qualifications:

• Bachelors or Associates degree is a plus.
• Customer Service experience is a plus.
• Excellent communication and interpersonal skills.
• Strong communication, problem-solving, and relationship-building abilities.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with strong follow-up and organizational skills and time management.
• Knowledge of packaging materials and products is a plus.

Perks:

• Medical, Dental, Vision Insurance
• Life and Supplemental Insurance
• Short Term Incentive Plan
• 401K Provision
• Profit Sharing
• HRA
• Cafeteria Plan
• Seasonal company sponsored events
• Work/Life Balance
• Childcare Reimbursement Program
• 9/80 Scheduling Option (following 1 year of employment)

A little about the company:

• Been around since 1895.
• Grown from 30 employees in 2005 to 60 in 2010 and now over 240.
• Locations in Addison, IL (Headquarters), Indianapolis, IN (2018), Pittsburgh, PA (2019), Salt Lake City, UT (2021), Jurupa Valley, CA (2021), Livermore, CA (2021), Charlotte, NC (2023).
• We distribute rigid packaging products and industrial filtration.
• We have a beautiful newly renovated corporate office/warehouse in Addison.
• We have a strengths-based approach working to leverage what the employee likes to do and is good at doing.
• Privately owned

We work to build autonomy, connectedness and confidence in your role

• Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)
• We have various committees employees can join (Culture Committee and Cary Cares)
• Fun Friday's, Weekly Yoga, and other company events are some highlights (check out our Facebook page)
• Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together

People that are successful in our culture/company have the following characteristics:

• Positive/optimistic
• Open Minded, but still look for ways to make our systems better
• Curious/Inquisitive
• Customer-Focused (ease of doing business for our customers)
• Supportive of Co-workers

The Cary Company prides itself on its fun, upbeat culture, providing a comfortable work/life balance and a supportive team environment. Enjoy working at an steady pace, and with knowledgeable co-workers who together create a customer-centric and professional team.