Customer Service Coordinator

Customer Service Coordinator

Bailey Plumbing, Heating and Cooling is looking for a friendly, organized Customer Service Coordinator for their Wall Township, NJ location. In this role, you'll be the first point of contact for our customers, helping schedule service appointments, answer questions, and ensure our office operations run efficiently. If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing exceptional customer service, we'd love to hear from you!

What can we offer you?

• Weekly pay with direct deposit
• Paid time off (PTO) and paid holidays
• Health and dental insurance
• Company-paid life insurance
• Short-term and long-term disability coverage
• 401(k) retirement plan
• A supportive, family-oriented work environment

About Bailey:

Since 1989, Bailey Plumbing, Heating & Cooling has proudly provided trusted plumbing, heating, and air conditioning services to homeowners throughout Central New Jersey. As a family-owned and operated business, we've built our reputation on quality workmanship, honest service, and lasting customer relationships.

At Bailey, we believe exceptional customer experiences begin with exceptional employees. That's why we're committed to creating a positive, supportive workplace where our team members can grow and succeed.

Responsibilities:

• Answer incoming customer calls with professionalism, courtesy, and a positive attitude
• Schedule, reschedule, and confirm service appointments using company scheduling software
• Respond to customer questions and concerns while delivering an outstanding customer experience
• Communicate appointment updates and service information clearly and accurately
• Perform general office administrative tasks, including filing, data entry, and maintaining customer records
• Maintain accurate documentation and ensure customer information is up to date
• Provide administrative support to the office team and assist with additional duties as assigned

Job Qualifications:

• High school diploma or equivalent required
• At least 1 year of customer service, call center, dispatch, or office administration experience preferred
• HVAC, plumbing, or home service industry experience is a plus
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Comfortable using computers and learning scheduling and dispatch software
• Strong attention to detail and problem-solving skills
• Positive attitude with a genuine commitment to providing outstanding customer service

The starting hourly base wage for this position is $22.00/hr. This is the range of the base pay only; it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range.

This employer participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility.

Bailey Plumbing, Heating and Cooling (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status protected by applicable national, federal, state, or local law.