Customer Service Representative

Job TitleThis is an open position with Jersey Central Power & Light (JCP&L), a subsidiary of FirstEnergy Corp. [JCPL]Job DescriptionThis position, located in Hopatcong, NJ, reports to the Supervisor, Revenue Operations. The starting pay for this role is $22.73/hr and the top rate is $28.41/hr. In addition, a CSR III progression can earn up to a top rate of $38.42.Responsibilities Include:Receiving customer service requests and preparing paperwork to create or terminate electric serviceResponsible for customer interaction at Payment WindowsAccepting credit deposits and customer payments, balancing cash drawer and preparing bank depositsPerforming clerical duties associated with collection activity and making phone calls to delinquent accountsPreparing appropriate orders for record correction, field investigation and collection documentsHandling administrative work applicable to active and inactive accountsAbility to multi-task regular duties while answering phone calls from Field Collectors requiring immediate customer assistance.Processing and responding to customer inquiriesReviewing and monitoring delinquent accounts; assisting with direction of field collection activity and maintaining recordsPreparing necessary reports relative to delinquent accounts receivableOccasional travel in assisting additional Northern payment Centers when neededQualifications:High School Diploma or GED requiredMinimum of one year of customer service experience preferredMust pass the Edison Electric Institute Support and Administration Selection System (SASS) testProficient with Microsoft applications (Word, Excel, PowerPoint)Required to work overtime as needed, including emergency situations, after 9 months as a CSR.Good analytical skills and judgementStrong verbal and written communication skillsAbility to learn company tariffs and state regulatory commissionsBenefits, Compensation & Workforce DiversityAt FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.SafetySafety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.Position ClassificationBargainingFirstEnergy Human Resources TeamJob InfoJob Identification 104955Job Category Customer ServiceLocations Hopatcong, NJ, United StatesJob Schedule Full time FirstEnergy