Automotive Service Advisor/Writer

Job description We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities Effectively manage incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Perform state inspections Shuttle customers to work or home Requirements Proven customer support experience and genuine desire to help people. Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree or equivalent Valid driver's license Reliable transportation Capable of working effectively on a team. Dependable, friendly, and enthusiastic. Detail oriented. Computer proficiency. A clean, polished appearance. #J-18808-Ljbffr