Customer Program Manager - Electronics Manufacturing Servics (EMS)

Job Description

Job Description

Allen Integrated Assemblies (AIA), a division of Allen Organ Company, is seeking a Customer Program Manager – Electronics Manufacturing Services (EMS) to join our team. In this role, the Customer Program Manager – (EMS) will serve as the primary point of contact for key contract manufacturing customers.  This role is responsible for managing customer relationships, coordinating customer programs internally, and ensuring successful execution from quotation through production and delivery.  The ideal candidate is highly organized, customer-focused, and capable of working cross-functionally with operations, engineering, supply chain, quality, and production teams.  Experience in electronics manufacturing, PCB assembly, or contract manufacturing is preferred.  This position is onsite at our location in Macungie, PA.  The hours are based on production which are 7:30am to 4:00pm Monday through Friday. 

Essential Duties and Responsibilities:

·         Serve as the primary customer contact for assigned accounts.

·         Manage ongoing customer relationships to ensure satisfaction, retention, and growth.

·         Coordinate customer forecasts, production schedules, engineering changes, and delivery requirements.

·         Lead customer communications regarding program status, schedule updates, quality concerns, and project milestones.

·         Work closely with operations, planning, engineering, purchasing, and quality teams to ensure customer requirements are met.

·         Facilitate business reviews, customer meetings, and performance discussions.

·         Monitor key account metrics including on-time delivery, quality performance, inventory, and customer satisfaction.

·         Resolve customer concerns and coordinate corrective actions when necessary.

·         Support quotation development, pricing reviews, and new business opportunities.

·         Maintain accurate customer and program information within the ERP system.

·         Support contract review activities and ensure customer requirements are communicated.

Qualifications:

• Detail oriented and highly organized.
• Strong problem-solving and negotiating skills.
• Strong business math and analytical skills.
• Ability to communicate effectively with others at all levels of the organization.
• Self-motivated with ability to make critical decisions but also a team player.

Requirements:

·         Associate's or Bachelor’s degree in business, Engineering, Supply Chain, Operations, or related field preferred.

·         3-10 years of experience in program management, account management, or customer service within a manufacturing environment.

·         Experience in electronics manufacturing, PCB assembly, box-build assembly, cable assembly, or contract manufacturing preferred.

·         Strong understanding of manufacturing operations, supply chain processes, and customer requirements.

·         Excellent verbal and written communication skills.

·         Strong organizational and project management abilities.

Benefits:

• Health Insurance (Medical, Dental, Vision)
• Life Insurance, Short and Long-Term Disability
• Health Savings Account and Flexible Savings Account
• 401(k) Plan with Match
• Paid Time Off
• Holidays