CUSTOMER SERVICE REPRESENTATIVE

Job Description

Job Description

Description:

WANTED: A Problem-Solving People Person! 

You love a daily CHALLENGE.

You love to SOLVE PUZZLES and PROBLEMS.

You love doing things the RIGHT way. 

you love PEOPLE, and naturally inspire and uplift those around you.

And… you SMILE a lot.

That’s because you’ve got more than just people skills: you have a Servant’s Heart, which is something you can’t train or teach. And since you’re reading this I’d sure like to meet you! Because I want to offer YOU the best job you’ve ever had.

I’m Mrs. Michael, and to us, a great problem-solving people person is like an ARTIST.

We sometimes call our CSRs “Happiness Coordinators” because they are, in a real sense, the VOICE of the company; They are the very FIRST person that every one of my customers talks to! And this first interaction determines how that customer will feel about our company.

Our Happiness Coordinators are like air traffic controllers, connecting our customers and our response teams together to deliver a fast, seamless experience for our customers. But it all starts with really listening to the person who calls in.

So yes, this is an extremely important position. It’s a job we respect enough to know it requires a special skill set AND the right personality to do it RIGHT.

So what we REALLY need are your communication skills first to listen, understand and empathize with what the customer is saying, and then we need your organizational skills to get them the help they want, and need.

If you can do THAT? -then here’s what I’m offering to start:

• The security of guaranteed 40 hours of work every week
• Many many opportunities for raises and advancement!
• Health Insurance on date of hire 
• 401k with company match 
• Life Insurance 
• Short-Term disability 
• PTO 

This is a flexible schedule and we’ve got plenty of work, but we won’t overwork you. The last thing we want are burned out employees who never get to see their family!

You'll be making people happy for a living,

Talking to people on the phone,

Having tons of fun with the rest of our office staff and technician teams,

Connecting our amazing services to homes that need us,

Letting your care, organization and joy shine for everyone to see.

If you’re still reading this, then you’re the kind of detailed person I’m looking for.

You don’t have to have tons of experience on the phone, but here are some things we DO need you to be able to do- 

REQUIREMENTS:

• Answer incoming client telephone calls and recognize that this is where the client will form their first impression of the company.
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensure that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
• Notify clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
• Call Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls.
• Maintain customer database, ensuring complete, accurate, and updated entry of information.
• Participate in all company sponsored training classes.
• Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
• Maintain a professional image at all times by:
• Following safety policies and procedures.
• Abiding by ALL standards of performance and code of ethics.
• Maintaining a courteous demeanor with all customers and associates.
• Must be able to work during the hours of 8am to 4pm, or 9am to 5pm.

FURTHER REQUIREMENTS: 

• Self-Motivated

• A Multi-Tasker

• A GREAT Talker/Communicator

• A Team Player

• A Forward Thinker

• Full of Respect for Others

• Super Honest

• Someone who inspires CONFIDENCE

• Drug and Crime Free (we check)

• A genuinely happy person

I make sure to take care of my team, with the money and career advancement opportunities that make you feel valued. Because we know that happy employees make happy customers!

I look forward to meeting you.

Mrs. Michael, owner