Learning & Development Specialist

Learning & Development Specialist We are looking for a Learning and Development Specialist to join the Strategic Communications & Member Engagement Department. This position will work to coordinate member education and training opportunities in collaboration with the Director of Learning & Development. The duties include developing content strategies, planning and assembling courses via the League's course development platform, working with the Strategic Communications & Member Engagement Department colleagues and established processes to create course registration pages, coordinating in-person course logistics, content related to course information, coordinating the creation of course materials as directed, and updating/maintaining CRM to reflect accurate education credit records. Specific Job Duties Include: Course Planning, Development & Implementation Coordinate course creation and development, in collaboration with the Director of Learning & Development, to include preparing training timelines; identifying and coordinating with subject matter experts, partners and internal staff; building courses via the League's learning software; preparing slide decks and coordinating other course materials and handouts, etc. Works with the Learning and Development Director to identify course content and program management for the League's annual conference, including speaker identification/session identification, session planning and speaker coordination, presiding officer preparation, and other conference related tasks. Work with SCME Event Planning staff to create course registration pages for live virtual and in-person trainings, as well as on-demand courses using Protech and/or Zoom, as well as ensure course locations, event orders, A/V and other event logistics are handled. Provide on-site support for live trainings or provide technical support and moderation for virtual events, serving as the on-site point of contact for venue staff, troubleshooting member issues, and more. Member Engagement Engages membership to understand educational needs, and creates curriculums and programs to meet those needs Leverages League-wide expertise to coordinate ongoing consultation and assistance related to developed programs Works with the Communications team within SCME to identify and implement outreach initiatives including AML Newsletter, course recruitment, website and social media updates, promotional emails, and other efforts as assigned. Leverage AML metrics and data to further enhance and increase member participation and revenue related to the League's learning programs. Maintain Learning and Development metrics and analytics. Technical Support Addresses/troubleshoots/scans internal and external customer needs. Demonstrates a positive attitude. Listens attentively and respectfully. Identifies and suggests ways to increase customer satisfaction. Follows up with internal and external customers to ensure problems or concerns are addressed and resolved. Collaborates with IT to build education items and curriculum paths within Protech so that course credits are provided and tracked accurately. Assists members with course registration modifications, etc. Assists with CRM database and Protech records related to member attendance, course credits, certification levels, certificates of completion, etc. Attributes of Ideal Candidate Detail-oriented and organized; ability to take on responsibility and challenges with dependability and attention to detail; strong communication skills, both written and verbal; ability and willingness to learn and work within a CRM database and learn new technologies; patient and helpful approach to customer service. Qualifications of Ideal Candidate Four-year degree in Public Administration, Education, Business, HR, Organizational Development, Project Management, Psychology, and/or other related degrees. Two to five years of experience. An understanding of local government in North Carolina is a plus. Why Work at the League? The North Carolina League of Municipalities has been One Voice for cities and towns across North Carolina for more than 100 years with a motto of "Working as one. Advancing all." Through our collective efforts, cities and towns are better equipped to serve their residents and improve their quality of life. If you have a heart for service and are looking to make a positive impact in the workplace, on the staff, and on NC communities, we want to hear from you! Employee Benefits A hybrid work arrangement is available that allows for two in-office and three work-from-home days each week. Benefits include generous paid time off, participation in the NC Local Government Retirement System, 401K Plan with 4% employer match, employer paid medical, dental, vision, and life insurance, and so much more. Salary range will be available upon inquiry and shared ahead of the interview process. #J-18808-Ljbffr