IT Support Analyst

IT Support Analyst

Department: Managed Services

Employment Type: Full Time

Location: NetAscendant Solutions - Onsite

Compensation: $20.00 - $30.00 / hour

Description

NetAscendant Solutions, a leading IT services provider in the Permian Basin, is looking for an IT professional to assist in providing excellent on-site and remote support to its customers. This full-time position offers an excellent chance to learn and grow as an IT professional.

The successful candidate will be a high-performance team-player with strong integrity and excellent interpersonal skills. The candidate should have a thorough knowledge of software, hardware, and networks.

Please note: This is an onsite position based in Midland, Texas . To be considered for the role, candidates must be located within a reasonable commuting distance of NetAscendant's Midland office.

Key Responsibilities

• Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues.
• Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
• Perform software installations, updates, and security patches according to company and client requirements.
• Support users with Microsoft Office applications, email configurations, and productivity tools.
• Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues.
• Replace or repair computer hardware components such as drives, memory, and peripherals.
• Document support activities, resolutions, and system changes in the company's ticketing or tracking system.
• Coordinate with senior engineers or vendors to escalate unresolved issues efficiently.
• Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction.
• Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.

Skills, Knowledge and Expertise

• Strong knowledge of Windows desktop operating systems.
• Basic knowledge of Windows server operating systems.
• Basic knowledge of Mac OS.
• Basic knowledge of TCP/IP networking and troubleshooting tools
• Proficiency in using and supporting Microsoft Office.
• Experience supporting smart phones, tablets and other mobile devices.
• Experience installing software, patches, and updates on desktops and laptops.
• Experience in troubleshooting basic network, hardware, software, and printing problems.
• Experience in replacing hardware on desktops and laptops.
• Ability and desire to learn new skills.
• Passion for customer service.
• Excellent written and oral communication skills.
• Outstanding diagnostic and problem-solving skills
• Degree in Computer Science or relevant field preferred.
• Certifications (CompTIA A+/Network+, Microsoft Certified IT Professional, CCNA) preferred.

Benefits

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance