Veterinary Client Service Rep (CSR)

Job Description

Job Description

Description:

About You:

You have a positive attitude, love animals, and a desire to grow your career in the Veterinary Industry.

At Seven Hills Pet Hospital, we believe in hiring well, training well, and promoting from within.

About Us:

At Seven Hills Pet Hospital, we have built a business based on trust, reputation, compassion, and being truly passionate about serving our community. We are early adopters of technology and innovation; we value continued growth and education, and we’ve created an environment where our team grows together. Finding the right fit is just as important as finding the right skill set.

Because we’re fast-growing, our team members receive more than just a competitive compensation package - they have an opportunity to grow their career in other meaningful ways, based on their individual goals.

Our full-service animal hospitals offer a variety of care to our patients including internal medicine, digital radiology, surgery, dentistry, in-house lab and pharmacy, ultrasound, orthopedic and specialty surgeries, comprehensive preventative care & pet wellness plans.

We care :

For a forever-learning animal-lover like yourself, who thrives in a dynamic, collaborative work environment, we offer a wide range of benefits and career growth opportunities.

• Competitive Compensation Package
• Health, dental, & vision insurance
• Work-Life Balance
• Paid Time Off
• Robust veterinary service discounts for your pets
• Complimentary Wellness Plans for your pets
• Generous referral program

Excited? Let’s get talking!!

Got questions? We’re all ears. Let’s get to know each other better. Email your thoughts and resume to us. Look forward to hearing from you!

Job Type: Full-time

Work Remotely: No

Compensation: $15.75-$18/hour, based on experience

PHYSICAL EFFORT

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job

• Frequently position self and move about the reception area to file, use office machinery such as fax machines and computer, and assist clients with merchandise
• Frequently transports inventory to stock shelves. Frequently handling 30 pounds and occasionally handling 50 pounds
• Often transports patients to weigh on scales
• Perform general physical activities that require bending, standing, stooping, moving from room to room, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches and animal wastes; possible exposure to contagious diseases.

SKILLS AND KNOWLEDGE

• Possession of strong organizational skills
• Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills
• Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient’s condition, and compiling and submitting data on patients treated
• Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alphanumeric or subject matter headings
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Ability to work independently on assigned tasks as well as to accept direction on given assignments
• Knowledge of computers and relevant software applications including GSuite

ESSENTIAL FUNCTIONS

• Professionally administer all phone calls - answering client inquiries in a prompt and friendly manner, scheduling appointments, and recording messages
• Requires strong communication and client service skills. Considerable tact and diplomacy is required. Ability to greet clients in a professional, friendly, hospitable manner - check clients in and discharge patients. Personal contacts are with pet owners affected by a variety of problems, visitors and other healthcare team members. Must accurately relay owner’s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s)
• Frequently required to communicate with clients, team members and associates. Must be able to exchange accurate information
• Collect client fees, post and record payments, make change, process credit card transactions and run end of day transactions
• Input data into computer software system
• Open and close practice
• Perform a variety of clerical duties, mailings, cleaning, organizing reception area, type memos, correspondence, reports, and other documents
• Ability to multitask
• Regular attendance and timeliness are an essential function in order to fulfill the requirements of this position