Data Engineering Manager - Customer Data

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Data Engineering Manager - Customer Data based in the United States. As a Data Engineering Manager, you’ll lead the development and maintenance of scalable data solutions that power customer experiences and digital products. You’ll oversee data engineering teams responsible for customer data, analytics, identity resolution, and data activation capabilities. The role combines technical leadership, people management, strategic planning, and delivery across a broad portfolio of data initiatives. You’ll help turn complex customer data into actionable capabilities supporting personalization, omnichannel experiences, and business growth. You’ll partner with product, technology, and business stakeholders to define roadmaps, prioritize opportunities, and deliver high-quality solutions. The position also emphasizes talent development, operational excellence, security, and continuous improvement across the data engineering function. This is a remote leadership opportunity for an experienced data engineering manager who can balance technical depth with strategic thinking and strong team leadership. Accountabilities - Lead the development, maintenance, and continuous improvement of data engineering solutions supporting customer data and analytics capabilities. - Provide technical direction and guidance across customer data, omnichannel identity resolution, data analytics, and personalization-related initiatives. - Lead and manage data engineering teams, establishing clear objectives, priorities, performance expectations, and delivery plans. - Build and maintain roadmaps for assigned data products and services, aligning technical investments with broader digital and business strategies. - Manage end-to-end delivery of digital programs and data initiatives using agile methodologies, design-thinking principles, and established product management processes.

- Translate customer, business, and product needs into scalable data solutions that improve digital experiences and enable personalization. - Develop data-driven analyses that identify opportunities to improve products, services, customer experiences, and business outcomes. - Manage project and program portfolios, ensuring initiatives remain aligned with objectives, timelines, resources, quality standards, and expected outcomes. - Plan and allocate team resources effectively, including coordination with onshore and offshore contractors and external delivery partners. - Establish and promote quality assurance practices, tools, methods, and standards across the data engineering organization. - Monitor delivery and team performance, establish objectives for direct reports, provide feedback, and take appropriate action to maintain performance. - Mentor, coach, and develop data engineers, supporting career growth, technical capability, and long-term team effectiveness. - Identify training and development needs and provide coaching or knowledge sharing across the wider organization. - Communicate strategy, priorities, progress, risks, and required actions to team members, senior stakeholders, and business partners. - Support budgeting and resource planning activities for data engineering programs and initiatives. - Ensure data engineering activities meet applicable information security requirements and support the identification, analysis, and remediation of cybersecurity risks. - Encourage adoption of emerging technologies and engineering practices that can improve performance, scalability, efficiency, and customer outcomes. - Foster an inclusive, collaborative, customer-focused team environment built on trust, accountability, innovation, and continuous improvement.