Crew Chief

Job Title: Crew Chief Location: 765 W. San Marcos, San Marcos, CA 92069 Compensation: $17.51 - $18.01 Worker Type: Employee Time Type: Full time Benefits 401K plan with company match Biweekly Bonus Incentives Career advancement opportunities DailyPay No tool costs Employee Discount Employee Referral Bonuses Fleet Referral Bonuses Medical/dental/vision insurance benefits PTO after 180 days Spot bonuses through internal rewards program Uniforms paid for and laundered PerkSpot platform access to employee discounts on travel, electronics, concerts, and more Role Overview As a Crew Chief, you partner with the General Manager to guide the crew, maintain smooth operations, and boost sales. Crew Chiefs receive training for various roles and can advance within the company, gaining leadership experience and career growth. Key Responsibilities Work directly with the GM to ensure consistent revenue growth by increasing guest count and key performance measures such as core sales mix, MultiCare, and Core Plus. Coach and execute excellent customer service while creating an exceptional guest experience. Lead by example, building team engagement and efficiency. Develop teammates through internal training and ongoing guidance, coaching, and direction. Ensure quality control measures and processes are followed consistently. Second in command to the GM, handling inventory, cash handling processes, guest issues, and concerns, and coordinating with the District Manager on critical initiatives. Assist the GM with budgeting, sales forecasts, financial performance, and expense controls. Provide clear and detailed direction to the team. Maintain the service center clean, safe, and presentable per the Guide to Excellence (GTE). Guide and mentor automotive technicians and CSAs. Perform opening and closing duties when the GM is off hours. Build and maintain an engaged workforce reflecting customer volume and business needs. Lead daily team huddles and store meetings; set direction for achieving business goals. Manage inventory and product orders to meet business needs. Adhere to all rules and regulations that maintain a safe and productive work environment. Assist guests with questions and needs via in‑person, electronic, or telephone. Qualifications & Skills One to three years of retail management experience; professional automotive experience not required. Exceptional oral and written communication skills. Proven leadership ability to inspire and motivate diverse groups. Sound business sense and comprehensive understanding of the retail industry. Analytical ability to recommend financial objectives that increase sales and service results. Positive, helpful attitude and professional conduct and appearance at all times. Enthusiastic about a fast‑paced, flexible, high‑performance retail environment. “Guest First” mindset. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Able to stand on hard surfaces for extended periods. Capable of working in environments with hot and cold temperatures, loud noises, and exhaust fumes. Can lift and move items up to 50 pounds. Must be at least 18 years old. Legally authorized to work in the U.S. without sponsorship. Equal Employment Opportunity We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. #J-18808-Ljbffr 106 Team Car Care West, LLC (US)