Senior Engineering Manager, Service Hub Omnichannel Group

Senior Engineering Manager, Service Hub Omnichannel Group Engineering Remote - USA POS-15507 Our mission at HubSpot is to help millions of organizations grow better. Be a part of that, come lead the Omnichannel Product Group! We are delivering a unified, AI‑first omnichannel platform that moves beyond siloed tools to create a single, seamless experience across all communication channels. As a Senior Engineering Manager, you’ll drive AI & human collaboration and enterprise‑grade scale for a platform that powers millions of interactions for 300k global customers. Help us define the future of frictionless channel activation across voice, messaging, email, and apps. What You’ll Do Lead and grow several engineering teams in HubSpot’s Omnichannel Product Group You’ll deliver high-quality, scalable platform and product experiences that support all of HubSpot’s core hubs. Partner closely with Product, Design, and cross‑functional leaders to define and execute roadmap priorities. Establish and uphold a high‑performance engineering culture, including strong technical standards and accountability, performance management, and career development. Contribute hands‑on technical leadership, guiding architecture and participating in critical technical discussions across the stack. Align teams to support the needs of both internal teams and external partners by providing a robust and easy to integrate channels platform. Navigate ambiguity and drive clarity, enabling teams to move quickly, experiment, and iterate effectively Required Qualifications Proven experience leading and scaling engineering teams (20+ engineers), including team leads and senior technical individual contributors. Strong product engineering background, with experience building and scaling SaaS products from early stages through high growth. You have experience shaping feature delivery from early stage validation, to late stage maturity. Demonstrated ability to lead full‑stack product discussions and influence both frontend and backend architecture. Hands‑on technical credibility with a track record of contributing to engineering decisions and mentoring teams. Experience driving high performance through goal setting, feedback, and performance management. Ability to operate effectively in ambiguous environments and make informed decisions without complete data. Strong cross‑functional collaboration skills, with experience partnering across product, design, and engineering. Experience leveraging or integrating AI/GenAI into product development workflows or features. Nice‑to‑Have Qualifications Experience working on voice calling and SMS features. Experience building AI products and agents. Background in both upmarket and downmarket product experiences. Where You’ll Work Location: United States Work location preference eligibility: Flexible (Remote, Hybrid, or Onsite) Travel/Shift: Some travel required for cross‑functional collaboration and team alignment Pay & Benefits The cash compensation below includes base salary, on‑target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job‑related reasons. Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range: $250,600 — $401,000 USD Equal Opportunity Statement HubSpot, Inc. is an equal opportunity employer. As a federal contractor, we take affirmative action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics. To assist HubSpot in its commitments and compliance with federal and state record keeping, reporting and other legal requirements, you are invited to provide the following information. In accordance with applicable law, we may also use the information in an aggregated, anonymous form to help us improve diversity at HubSpot. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or affect your candidacy in any way. Any information that you do provide will be recorded and maintained in a confidential file. #J-18808-Ljbffr