Practice coordinator

Are you a customer service expert with medical call center or front-office experience looking to join a high-performing surgical care team? We are seeking a friendly, team-oriented Practice Coordinator to support a busy orthopaedic specialty center in San Francisco, CA. In this vital, 100% on-site role, you will act as a primary communications bridge for patients, answering incoming inquiries, scheduling essential appointments, and delivering an empathetic, high-quality service experience.

This fast-paced position relies on your stellar communication abilities and collaborative attitude to keep back-office workflows and patient data completely aligned. If you are ready to apply your specialized healthcare system navigation skills to support a multidisciplinary care team, we would love to connect with you!

salary: $24.75 - $24.76 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Position Summary: Support an outpatient orthopedic specialty surgery spine center by managing high-volume patient call flows, appointment coordination, and vital database administration. This role centers on providing top-tier patient access and seamless administrative teamwork.

Key Responsibilities:

• Answer high-volume incoming patient calls (approx. 55-60 calls daily) to provide programmatic information and empathetic support.
• Schedule patient appointments and carefully coordinate logistics with clinical providers.
• Verify and update patient demographic details and insurance verification data accurately.
• Maintain strict HIPAA compliance while documenting comprehensive call details and inquiries.
• Partner closely with clinical and administrative staff members to troubleshoot and resolve patient challenges.

Requirements:

• 6 months to 1 year of experience in a medical office, clinic, or healthcare call center setting.
• Advanced technical proficiency navigating APeX/Epic electronic medical record software is strictly required.
• Excellent customer service skills, clear verbal communication, and a strong team-oriented attitude.
• Must clear standard onboarding, including background verification and drug screenings.
• Complete mandatory healthcare compliance items: TB testing, physical exam, and up-to-date vaccinations (Flu, COVID-19, MMR, Varicella, Tetanus).

Skills

• Answering Phones
• Decision Making
• Maintaining Calendars

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.