General Manager

General ManagerWe are seeking a General Manager to oversee business operations ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies and procedures.What This Role Will Do:Establish and maintain high standards of customer service for staff, customers and vendorsIdentify and maximize revenue drivers while optimizing the overall guest and artist experienceCollaborate with Marketing, Premium Seat Sales, Food and Beverage team, and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitabilityManage overall expenses of concerts to maximize profits while protecting the guest and artist experienceOversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)Hires, trains and schedules full and part-time employees, and work closely with all subcontractors and/or third-party vendors.Promote and establish "rental" events in the venue.Works closely with Live Nation promoters and operations and provides direction on standards and complianceCoordinates and facilitates event set-up with operationsPerforms and executes successful settlement of eventsPerforms and executes timely Flash Reports after eventsForecasts in ROME, operational and production expenses, as well as ancillary revenue streamsCoordinates day of event activities and mattersExcellent working knowledge of Health & SafetyImplements and complies with the companies' audit proceduresEnsures that employees performance is monitored and reviewed accordinglyManagement of employee attendance records, for all employeesAny other reasonable duties as required by the executive managementWork closely with key civic governmental departments, as well as interaction with the community in generalOther duties as assignedThis position typically supervises a number of exempt and non-exempt positionsDay to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Cleaning, Security, Trash/RecyclingResponsible for meeting staffing levels and budget targets for each eventGenerate Operations costs flash report following each eventWork with all other departments to help fulfill needed requirementsAdvance each show with tour security directors and fulfill tour security requirementsOn site for each event prior to load in and until load outCandidates must possess a strong working knowledge and understanding of facility infrastructure in a historic building.Experience with historical societies, and maintaining strong community relationships highly desired.Manage a multi-room venue with simultaneous events.Possess strong planning, organization, and delegation skills which are required to successfully manage this high-volume venue.On-site parking lot management experience is preferred.Ability to deliver excellent customer service to guests whose expectations can change quickly from event to event, featuring anything from (including but not limited to): Broadway productions, hard rock, country, classic rock, comedy, to private and special events.What This Person Will Bring:Minimum 5 years experience as a general manager or operations manager in a hospitality related businessMust have extensive background in event sales and promotionAbility to perform all job duties and responsibilitiesRequires excellent communication skills, both verbally and writtenAn innovative approach to managing a complex businessMust have expertise in profitability analysis and budgetingStrong analytical skills with the ability to process and analyze large amounts of information quickly.Exhibits strong problem-solving skills in long term and immediate situationsAn entrepreneurial mindset that is also focused on operational excellence.Benefits & Perks:Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:Health: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)Yourself: Free concert tickets, generous paid time off including paid holidays, sick time, and personal daysWealth: 401(k) program with company match, stock reimbursement programFamily: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy supportCareer: Career and skill development programs with School of Live, tuition reimbursement, and student loan repaymentOthers: Volunteer time off, crowdfunding matchEqual Employment OpportunityWe aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.Hiring PracticesThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.