Product Complaint Manager

Additional Locations: US-CA-Carlsbad; US-CA-Valencia; US-MN-Arden Hills; US-MN-Maple Grove Role Overview Lead the Post Market Surveillance team and manage all compliance activities associated with Boston Scientific’s complaint handling program in accordance with corporate, domestic and international standards. Responsibilities Foster a positive, high‑performing team culture by leading through example and promoting effective communication and solution‑oriented thinking. Manage employee performance, professional development and career growth through the Performance and Development Conversation (PDC) process and HR policies. Oversee daily work operations to achieve company, divisional and project objectives by providing direction, coaching and support. Maintain processes and procedures that ensure compliance with corporate policies, external regulations and applicable quality standards. Ensure compliance with U.S. and international medical device regulatory requirements related to complaint handling and regulatory reporting. Lead cross‑functional initiatives within the Global Quality Community to improve post‑market quality across multiple divisions. Coordinate multiple projects, priorities and stakeholder meetings across sites and functions to achieve project deliverables and timelines. Prepare and deliver clear, concise communications and project updates to senior leadership regarding deliverables, milestones and timelines. Influence change, build alignment and facilitate decision‑making in situations involving ambiguity or limited information. Build effective relationships with internal and external stakeholders by responding to requests, providing guidance and explaining processes and procedures. Coordinate and participate in the escalation and resolution of adverse complaint trends and potential product issues. Ensure Post Market Surveillance employees receive appropriate onboarding, compliance and ongoing training. Assess staffing needs and recommend resources necessary to achieve business objectives and maintain regulatory compliance. Oversee the accuracy, completeness and maintenance of complaint records within the Global Complaint Management Database. Monitor internal and external quality indicators to identify opportunities for continuous improvement. Qualifications Required qualifications: Bachelor’s degree. Minimum of 7 years’ experience in the medical device industry. Demonstrated ability to adapt to changing priorities while contributing effectively in a dynamic environment. Preferred qualifications: Boston Scientific experience. Knowledge of U.S. and international regulatory reporting requirements. Experience working with competent authorities. Strong people‑leadership, communication and organizational skills. Project management experience. Experience leading high‑performing teams. Experience supporting Neuromodulation products. Experience with post‑market surveillance activities. Vendor management experience. Compensation Minimum Salary: $106,800 Maximum Salary: $202,900 Compensation includes variable components such as annual bonus targets and long‑term incentives as applicable. Work Model Hybrid: employees are required to work in the local office at least three days per week. Sponsorship and relocation assistance are not available for this position. Special Requirements This role is a safety‑sensitive position. Candidates will be subject to a prohibited substance test. EEO Statement Boston Scientific Corporation is an equal opportunity employer. All employment decisions are made without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, disability, or any other protected class, in accordance with applicable laws. #J-18808-Ljbffr Boston Scientific