Bilingual Customer Service Specialist

Job Opportunity

International bank seeks a bilingual Japanese Client Service banker at the Los Angeles office in downtown LA. The position supports corporate banking clients in responding to their inquiries and requests and also proactively reaching out to the corporate banking clients in regard to loans, deposits, and compliance matters. It covers a wide range of services such as loans, deposit, investment, cash management, and foreign exchange (FX). Primary responsibilities include but are not limited to:

• Monitor maturing loans, deposits, and forex transactions, proactively reaching out to the clients to ensure the client's funding, saving, and forex needs.
• Determine the client rating based on the internal procedure and seek funding rates from Global Market Division.
• Instructs the back office operations to proceed with booking the transactions once approved, confirming sufficient credit capacity.
• Close FX transactions (buying and selling) with all major currencies including.
• Improving/maintaining client satisfaction.
• Deepen awareness and limit the potential for fraud.
• Monitor NSF (non-sufficient fund) data and WIP account.
• Assist with State, Federal, and internal audits.

Requirements:

• A Bachelor's degree or have equivalent work experience is required.
• Minimum one year of client services work experience in the Financial Services industry is required.
• Prior experience in corporate banking, wealth management, or at a senior retail branch level is preferred.
• In-depth knowledge of corporate banking procedures, products, and operations (Loan, Deposit, Foreign Exchange, a full suite of transaction banking products, wire transfer, ACH).
• Excellent communication skills with attention to details and problem-solving capacity is required (Japanese language proficiency is strongly preferred).
• Be able to communicate effectively and build positive working relationships with various internal partners.
• Knowledge of basic PC applications (MS Word, Excel, and PowerPoint).

Benefits: Good Benefits

Skill Set: Corporate Banking, FX, Deposit, Cash Management, MS Word, Excel