Customer Service & Order Processing Specialist (Account Management)
$22 - $28 per hourTile Tech Pavers
Job Description
Job Description
Schedule: Monday–Friday, 7 AM–5 PM (OT available as needed)
Pay: $22–$28/hr (DOE) + OT + 401(k)
About Tile Tech
Tile Tech is an established, profitable company with 25+ years of experience delivering outdoor and rooftop decking solutions nationwide. We specialize in premium porcelain pavers and integrated pedestal/roof deck systems for commercial and residential projects. Our team is known for strong customer support, practical innovation, and reliable execution from quote to delivery.
Role Summary
We’re hiring a Customer Service & Order Processing Specialist to support a high-volume phone and email environment. You will respond quickly and professionally to customer questions, create and revise quotes from inbound requests (web inquiries, emails, and phone calls), convert quotes to invoices, collect deposit payments, assist with A/R follow-up, and track orders through production, shipping, and delivery—keeping customers informed and internal teams aligned.
This is a detail-driven role that requires urgency, accuracy, and consistent follow-through (no dropped customer threads).
Work Setup / Training
You will sit next to our estimating team for fast hand-offs, training, and quick quote revisions.
Key Responsibilities
- Handle inbound calls/emails with a friendly, professional tone (high volume)
- Create quotes from inbound requests; revise quotes accurately and quickly
- Convert quotes to invoices; collect and confirm deposit payments
- Use our system daily to track orders, customer status, vendors / POs, and internal notes
- Follow up on open quotes/invoices and maintain strong documentation (“paper trail”)
- A/R follow-up support: polite payment reminders, status checks, and escalation when needed
- Coordinate internally on production and shipping timelines; provide proactive customer updates
- Resolve issues calmly and professionally (schedule changes, delivery timing, missing info, etc.)
Qualifications
- 2+ years in customer service, order processing, account coordination, or similar role in a fast-paced environment
- Strong professional writing (email) and clear phone communication
- Highly organized, responsive, and consistent follow-through
- Construction/building products experience strongly preferred (pavers/tile/stone, hardscape, decking, roofing, flooring, building materials distribution, etc.)
- Sage 50/Peachtree strongly preferred (QuickBooks experience is a good substitute)
- Bilingual English/Spanish is a plus
- Comfortable using Excel and email daily
Work Environment
Fully remodeled offices located within our 25,000 sq ft warehouse and distribution center , plus an employee lunch room/break area.
Benefits
- 401(k)
- Paid holidays include: Thanksgiving Day and Christmas Day
- 90-day performance review with opportunity for a pay increase based on results
To Apply: Resume + answer the screening questions (including two short writing prompts).
\nCompany DescriptionFor over 25 years, we’ve been a leading manufacturer and distributor of innovative building materials used in residential and large-scale commercial projects across the U.S. and Canada. Our systems are trusted by architects, engineers, designers, and contractors for their quality, durability, and performance.
We pride ourselves on combining technical expertise with exceptional customer service — helping clients bring their projects to life with efficiency and precision. Our team is growing, and we’re looking for motivated individuals who want to learn, contribute, and grow with us long-term.
Company Description
For over 25 years, we’ve been a leading manufacturer and distributor of innovative building materials used in residential and large-scale commercial projects across the U.S. and Canada. Our systems are trusted by architects, engineers, designers, and contractors for their quality, durability, and performance.\r\n\r\nWe pride ourselves on combining technical expertise with exceptional customer service — helping clients bring their projects to life with efficiency and precision. Our team is growing, and we’re looking for motivated individuals who want to learn, contribute, and grow with us long-term.
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