Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

*Bilingual Spanish Position*

ABOUT OUR AGENCY:
I opened my agency in 2017 after spending seven years as a State Farm team member. That experience gave me a strong understanding of both customer service and agency operations, and it continues to shape the way I lead and support my team today.

We are a close-knit, growth-focused office that values positivity, accountability, teamwork, and excellent customer service. I believe in creating an environment where people feel supported, challenged, and appreciated while continuing to grow professionally.

Our goal is simple: help customers understand their insurance, feel confident in their coverage, and know they have a team they can rely on.

If you are motivated, enjoy talking with people, take pride in doing your best, and want an opportunity where your effort can directly impact your growth and income, I’d love to meet you.

ROLE DESCRIPTION:
We are looking for a friendly, dependable, and customer-focused Part-Time Customer Relations Representative to join our team.

This position is a great fit for someone who enjoys helping people, communicating with customers, staying organized, and working as part of a supportive team. You’ll help create a positive customer experience by answering questions, assisting with service needs, following up with customers, and helping our office stay connected and responsive.

We’re looking for someone who is personable, professional, calm under pressure, and willing to learn.

RESPONSIBILITIES:

• Assist customers with questions and general service needs
• Respond to customer calls, messages, and follow-up requests
• Help resolve customer concerns in a professional and timely manner
• Maintain accurate customer records and update information as needed
• Assist with customer retention and follow-up
• Coordinate with other team members to make sure customer needs are handled
• Help create a positive and welcoming experience for every customer
• Support the team with additional office and customer service tasks as needed

QUALIFICATIONS:

• Strong communication and interpersonal skills
• Friendly, professional, and dependable
• Comfortable speaking with customers by phone
• Organized and detail-oriented
• Able to manage multiple tasks
• Strong problem-solving skills
• Able to remain calm and professional during difficult conversations
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish