Case Manager II-III COPSD [1357]

Job Description

Job Description

Position: Case Manager II-III COPSD [1357]

Program: Amarillo, Texas – Justice Involved Co-Occurring Psychiatric and Substance Use Disorders (COPSD)

Salary range:

Case Manager II: $43,305.60 Annually

Case Manager III: $46,009.60 Annually

Shift available: Full-time

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities:

• Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
• This position will serve on a team of providers dedicated to working with people being treated and released from a jail setting. These individuals will be diagnosed with SMI or COPSD (co-occurring psychiatric and substance use disorders). The people served in this program will have begun psychiatric services while in jail as part of the MHG-JII grant.
• All services will be provided using evidence-based practices that are person-centered and trauma-informed
• Provision of ongoing support and advocacy to clients navigating the criminal justice system and mental health services will be required
• Providers will coordinate release plans with the in-jail staff providing the psychiatric services to promote seamless service delivery with regard to mental health and substance use treatment.
• Once the person is linked to the on-going community supports that aide their recovery they will be referred and connected to ongoing supports. Treatment efforts will concentrate on building natural supports from the least restrictive environment.
• This position will provide COPSD groups, care coordination, case management, crisis intervention, engagement and documentation practices consistent with best practices, agency standards and contract requirements.
• Participates in multidisciplinary team meetings and case staffing to develop treatment approaches that best fit the needs of the client
• This position identifies candidates at the initial county arraignments and will assist with the C.C.P. 16.22 process for early initiation of psychiatric treatment and advocacy with the diversion courts

Maintains same day-next day documentation requirements and a 95% or higher compliance average for all individuals served

• This position will travel into the top 21 counties to provide services in rural jail settings
• Adheres to the TPC Business Code of Conduct and reports concern if ethical and/or business standards defined in the code are compromised

Required qualifications to be successful in the job:

• Bachelor’s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing
• For Case Manager II, minimum one (1) year of experience in behavioral health case management
• For Case Manager III, minimum two (2) years of experience in behavioral health case management
• Graduate work in a related field may be substituted for up to one (1) year of experience
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents:
• Must have a valid Texas driver’s license and be insurable under agency vehicle policy
• Must be 18 years of age or older

Preferred qualifications to be successful in the job:

• One (1) year experience working with individuals who are justice-involved
• Previous experience in mental health crisis de-escalation and intervention
• Experience working collaboratively with law enforcement and criminal justice systems
• Understanding of person-centered and trauma-informed care principles
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds
• Excellent communication, interpersonal, and conflict resolution skills

At TPC, passion and meaningful work are rewarded! We offer employees:

• Click here for TPC’s FY2026 Summary of Benefits
• 501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
• Robust benefit offerings – Medical, Urgent Care visits for a low $10 co-pay, Dental, and Vision
• Employer paid life insurance (1.5 times employee’s salary)
• Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer Match 1% higher than employee’s contribution up to 6% in the 403 (b) or 457 Retirement Savings Plan
• Paid time off – PTO accrual, Holidays
• One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
• Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
• Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
• Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone