Banquet Captain

About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. About the location A high‑desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65‑room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic. Regular Full-Time Banquet Captain Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual for our banquets team – a leader who infuses enthusiasm into everything they do and shares our passion for service excellence. What are we looking for? A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with guests. Demonstrates integrity and accountability in all actions and exhibits confidence when making decisions to deliver a luxury‑level experience. A collaborative team‑player who actively supports and encourages colleagues to achieve shared success. A strong passion for food and wine, supported by a high level of product knowledge. Exceptional attention to detail and strong organizational skills, with the ability to multitask and thrive in a fast‑paced setting. What would you bring to the table? 2+ years of supervisory banquet service industry experience preferably in a luxury hospitality environment. Flexible schedule – availability to work evenings, weekends, and holidays. Current New Mexico Food Handler and Alcohol Server certifications. Ability to stand and move around for the entire shift. Ability to lift and carry up to 30 lbs. What would your job responsibilities be? Use your genuine, authentic personality as the primary point of contact for all banquet events, ensuring smooth coordination and exceptional execution. Anticipate and understand guest needs, taking thoughtful action to create memorable experiences. Maintain clear, open communication with in‑house group contacts to support seamless events. Remain attentive and actively engaged with all operational departments, including Catering, Conference Services, and Kitchen teams. Act as a confident, solutions‑focused problem solver, delivering high‑level hospitality, accommodating special requests, and assisting with inquiries related to hotel services, operations, and events. What will it be like working for us? Four Seasons is the world’s leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindness—principles that guide everything we do. What about the benefits? Free and discounted stays at 135 Four Seasons locations worldwide. Global growth opportunities. Food & beverage and spa discounts. Free employee meals. Complimentary employee parking. Comprehensive training & development. Medical benefits, including parental leave. 401(k) Retirement Plan. PTO + sick leave pay. Competitive pay: $16.39 hourly + service charges. US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC Information poster please visit #J-18808-Ljbffr