Readiness & Enablement Content Analyst (Premier & Branch Banking)

Job Title

Responsible for ownership of the teammate learning experience for assigned verticals and/or projects. Provide oversight, analysis and support related to all training requirements. Where appropriate, leverage internal capabilities to deliver formalized coaching, training and communication on various topics to drive teammate engagement. There is a 5 day in-office expectation.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Drive and support the overall training strategy to drive high teammate engagement within Mortgage. Partner with various entities (Truist Learning, vendors, external & internal partners) to deliver on agreed upon strategy.
2. Design, build and deliver timely, thorough and engaging need-specific training and enablement topics based on business prioritization and teammate absorption capacity.
3. Represent team by participating in complex cross-functional initiatives and large-scale projects.
4. Work with stakeholders to prioritize training needs intake across Mortgage through a change management lens.
5. Serve as line of business representative and SME for Truist Learning design and material review. Ensure key training courses are reviewed and audited according to internal standards.
6. Measure the effectiveness of training strategy through reporting, analytics, and surveys.
7. Contribute in the day-to-day maintenance and oversight of centralized role-based online repository to enable teammate preparation and knowledge.
8. Stay current on Mortgage guidelines, policies, procedures, and system changes to effectively support teammates.

Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of three years of mortgage banking experience, preferably in Retail Production, Correspondent Lending, or Servicing
• Ability to independently synthesize complex information and translate into training & enablement materials easily consumed by teammates
• Advanced skills in presentation
• Engaging communication style, both in-person and virtually
• Demonstrated strong problem-solving and analytical skills
• Strong organizational and planning skills
• Excellent relationship-building skills
• Bachelor's degree in Business or related field, or equivalent education and related training.
• Experience with adult learning methodology
• Working knowledge in all areas across Mortgage: Retail Origination & Fulfillment, Correspondent, Servicing, Capital Markets, Strategic Growth and Risk (BURM)
• Experience working in an Agile environment

Other Job Requirements / Working Conditions

Sitting/Standing/Walking/Bending/Lifting? Sitting (if checked, indicate frequency) Choose an item.? Standing (if checked, indicate frequency) Choose an item.? Walking (if checked, indicate frequency) Choose an item.? Bending (if checked, indicate frequency) Choose an item.? Lifting (if checked, indicate pounds) Choose an item. ? Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.? Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.? Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.? Travel (Must select one) Up to 25%